Configuration Technician

As a Configuration Center Technician, you will serve as a key contributor to the configuration team by performing onsite Imaging Services, Kitting Services, Rack/Stack services, Asset Tagging Services, and Device Staging Services.

The essential functions of this position include:

• Perform imaging services of desktops and laptops
• Perform kitting services consisting of combining laptops, mice, keyboards, and other peripherals as needed into boxes for shipment
• Apply asset tags to devices and record data into spreadsheets
• Install hardware into a cabinet, following detailed rack elevation diagrams
• Follow cabling diagrams, installing network cables from servers to top of rack switches
• Understand the different types of network cables and power cables
• Troubleshoot and perform remediation repairs; elevate to Sr. Engineers, as needed
• Serve the customer to ePlus’ standards
• Organized and responsive to both customer facing emails and internally within ePlus
• Work towards achieving industry-specific certifications: i.e. MCP, CCNA

• High School degree with 3+ years of experience
• Bachelor’s degree in technical field preferred, with 2+ years of hands‑on experience in IT preferred
• Experience with imaging solutions such as SCCM, MDT, Symantec Ghost, Auto Pilot/Intune
• Industry certifications i.e.: MCP, CCNA, Network+
• Excellent customer service skills both on phone and in-person
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly
• Must be fully knowledgeable and able to diagnose, install and repair at least one of the following technologies:
  • PC Imaging solutions
  • Blade server technology
  • Virtualization

The initial base salary range for this position is expected to be between $20.00 and $22.00 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to base salary, our compensation package may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here .

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well‑being of our employees, recognizing that a healthy work‑life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our…