Cloud Technical Program Manager

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Entrust is currently seeking a Cloud Technical Program Manager (Cloud TPM) that will report to the VP of SaaS & Infrastructure Operations. The Cloud TPM serves as the single point of contact and strategic liaison between Entrust and its managed cloud services partners, ensuring seamless coordination across all internal functions—including Operations, Engineering, Security, Compliance, Product, Professional Services, and Customer Success—to deliver reliable, scalable, and compliant SaaS platform operations.

• Vendor/Partner Coordination: Act as the primary liaison between the organization and the cloud managed services provider, ensuring alignment on SLAs, deliverables, roadmaps, and escalation processes.
• Cross‑Functional Program Management: Orchestrate initiatives across Service, Dev Ops, SRE, R&D, Security, Compliance, Product Management, Fin Ops, and Customer Success teams to ensure unified execution.
• Operational Excellence: Drive incident management processes, change advisory board reviews, capacity planning, and SLA compliance monitoring across the platform.
• Security & Compliance Oversight: Coordinate security operations, PCI‑DSS compliance, vulnerability management, and third‑party risk management (TPRM) assessments with both internal and partner teams.
• Release & Deployment Governance: Oversee and report on the end‑to‑end release lifecycle, coordinating between R&D and the managed service partner to ensure timely and reliable deployments.
• Stakeholder Communication: Provide regular executive reporting on platform health, SLA performance, incidents, risks, and program milestones; facilitate operational review meetings with internal and partner leadership.
• Global Scalability: Support the expansion of the cloud platform to additional regions and product lines, ensuring governance models, SOWs, and operational playbooks scale effectively.
• Transition & Reversibility Planning: Own the planning and execution of service transition activities, including onboarding, knowledge transfer, and reversibility/exit strategy development.

• 8+ years of experience in Technical Program Management, with at least 5 years focused on cloud infrastructure, SaaS operations, or platform engineering programs.
• Proven experience managing third‑party/vendor relationships in a managed services or outsourced operations model.
• Strong technical understanding of cloud platforms (AWS, Azure, or GCP), CI/CD pipelines, Infrastructure‑as‑Code (IaC), and containerization technologies.
• Deep familiarity with SRE practices, incident management, change management (CAB/CCB), and SLA/SLO governance.
• Experience managing global/multi‑region cloud platform expansions.
• Familiarity with Fin Ops practices, cloud cost optimization, and spend governance.
• Background in security‑sensitive industries (financial services, payments, identity management).
• Experience with observability stacks (Splunk, Grafana, ELK) and SIEM platforms.
• Experience with regulatory compliance frameworks such as PCI‑DSS, SOC2, or ISO
  27001.
• Exceptional stakeholder management and communication skills, with the ability to influence across engineering, security, product, legal, and executive leadership.
• PMP, PgMP, or similar program management certification; ITIL or cloud certifications (AWS Solutions Architect, Azure Administrator) are a plus.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field (or equivalent experience).

• Cross‑functional leadership and influence without authority.
• Vendor and contract governance.
• Risk identification and mitigation.
• Executive communication and reporting.
• Agile and ITIL methodologies.
• Data‑driven decision making.

Hybrid in Minneapolis, MN;
Ottawa, Canada or US/Canada remote.

In the US: $129,030‑$189,244 per year (starting base pay). In Canada: $109,000‑$159,000 per year. Both locations are eligible for the company’s discretionary annual incentive plan and a comprehensive benefits package.

• Medical, vision, dental insurance.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Mental health coaching.
• Virtual fitness programs.
• Paid personal time off plus 12 paid holidays.
• Parental leave and education reimbursement.
• Vacation and paid holidays (Canada).

Entrust is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disabilities.