Service Dispatch Specialist

Securitas Technology is seeking a Service Dispatch Specialist I to coordinate service calls for advanced electronic security and life safety systems. In this role, you will receive and prioritize incoming requests, schedule and dispatch field technicians, and ensure accurate work orders and timely responses. You will communicate ETAs and updates to commercial and enterprise customers, track ticket status, and maintain detailed service records.

Working in a fast-paced, technology-focused environment, you'll collaborate with technicians and operations teams to support safety, security, and service excellence, with opportunities for growth.

Responsibilities

• Receive, prioritize, and schedule service requests for electronic security and life safety systems
• Dispatch field technicians and coordinate daily routes and workloads
• Communicate with customers regarding service status, ETAs, and follow-ups
• Create, update, and close work orders in dispatch/ticketing systems
• Verify service details, parts needs, and access requirements before dispatch
• Monitor open tickets and ensure adherence to service level expectations
• Collaborate with technicians, sales, and operations to resolve issues quickly
• Maintain accurate records and logs for service history and reporting
• Escalate urgent or critical incidents following defined procedures
• Support continuous improvement of dispatch processes and customer experience

Required Skills

• Service dispatching
• Work order management
• Customer service
• Scheduling and coordination
• Electronic security systems knowledge
• Ticketing/CRM software
• Data entry and documentation
• Incident prioritization
• Communication skills
• Basic technical troubleshooting