Senior Manager Solutions Delivery

At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Senior Manager, Solutions Delivery REQ:

This role is a highly dynamic, customer-facing leadership position responsible for managing a team of Systems Integrators who deliver complex Entrust solutions within customer environments. The Senior Manager, Solutions Delivery is accountable for leading, coaching, and developing technical integration professionals while ensuring delivery quality, customer satisfaction, operational discipline, and continuous improvement.

The position requires strong people leadership combined with enough technical depth to understand integration work, anticipate delivery risks, guide technical escalation, and advocate effectively for the team. The ideal candidate has prior hands-on experience in systems integration, software implementation, development, technical consulting, solution delivery, or support engineering, and can translate complex technical realities into clear business and customer-facing communication.

This role reports to the Director, Professional Services and operates as a key bridge between Systems Integrators, Project Managers, Sales, Support, Engineering, Product, customers, and PS leadership. Success requires proactive risk management, structured problem solving, customer maturity, financial awareness, and the ability to build a motivated, capable, and continuously improving technical delivery team.

• Lead, coach, motivate, and develop a team of Systems Integrators responsible for implementation, configuration, validation, troubleshooting, and technical delivery of Entrust solutions.
• Create career paths and development plans that help integrators grow into more advanced technical, customer-facing, and leadership-capable contributors.
• Identify team skill gaps and proactively build training, mentoring, enablement, documentation, and knowledge-sharing plans.
• Manage performance feedback, workload balance, billable utilization, vacation requests, onboarding, offboarding, and other day-to-day people-management responsibilities.
• Foster a culture of accountability, technical excellence, collaboration, professionalism, customer focus, and continuous improvement.
• Translate leadership direction into clear team priorities, expectations, and follow-through.

• Oversee technical execution across multiple customer projects, ensuring integration work is delivered with quality, security, performance, and operational reliability.
• Provide technical guidance for complex delivery topics involving infrastructure, networking, servers, operating systems, databases, security, hardware, availability, scalability, and customer-specific deployment constraints.
• Support Systems Integrators with advanced troubleshooting, technical decision-making, deployment readiness, validation, and escalation management.
• Ensure integration activities are appropriately planned, documented, tested, validated, and transitioned to support or operations teams.
• Promote standardized deployment practices, technical documentation, reusable knowledge assets, automation, and modern delivery approaches.
• Encourage effective use of…