Sr. Operations Manager

Senior Operations Manager oversees budgetary, people development, and operational objectives at the site. The role manages and leads a team of Operations and Area Managers, coaching them to meet performance objectives, building employee relations, and developing leadership within the Fulfillment Center.

• Lead the development and implementation of quality improvement and process optimization initiatives, including Lean methodologies, to enhance operational efficiency and enable the FC to achieve and surpass business objectives.
• Oversee overall performance of either the Inbound or Outbound operation, including safety, quality, and customer experience.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Managers accountable.
• Leverage Operations and Area Managers by sourcing and nurturing ideas, incorporating them into improvement plans.
• Take proactive steps to ensure best practices are shared across all departments, shifts, and the network.
• Work closely with support staff (HR, Finance, Facilities, Safety, IT, other Sr. Operations Managers) to secure resources for projects and initiatives.

• Lift and move totes up to 49 pounds each.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walk around the FC frequently; FCs are over a quarter mile in length.
• Stand or walk an average of 5 miles daily.
• Work in construction/distribution environments that may be noisy, unlit, unheated, or not air-conditioned.
• Access all areas of building safely (ascending/descending ladders, stairs, gangways).

• Bachelor’s degree or equivalent, or 2+ years of equivalent experience.
• 7+ years direct management experience in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement, and Lean techniques.
• Experience with the full staffing lifecycle: interviewing, hiring, performance management, promotions, and termination.

• Degree in Engineering, Operations or related field; MBA preferred.
• Experience with a contingent workforce during peak seasons.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Location:

Shakopee, MN, USA. Salary range: $ - $ annually.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon also offers comprehensive benefits, including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .