Service Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua Water Technologies "Transforming Water. Enriching Life."The Service Manager for high-purity water treatment, deionized water, reverse osmosis, and filtration systems is responsible for providing tactical and strategic leadership to field service professionals across a large site and/or multiple locations. This role oversees talent acquisition, retention, employee engagement, performance management, and professional development to ensure operational excellence and high-quality service delivery.

This role is responsible for establishing departmental budgets, managing operating expenses, and leading workforce planning initiatives. The position also addresses and resolves employee relations matters while translating customer requirements into actionable workforce plans and operational objectives.

The role provides onsite visibility into key performance indicators (KPIs) and operational metrics, while delivering data-driven insights and recommendations to management. Demonstrating second-level leadership capabilities, the position effectively applies technical and operational expertise and leverages regional resources in partnership with key stakeholders to drive successful customer and business outcomes.

Additionally, this role ensures product, system, and water quality standards are consistently maintained and is responsible for monitoring and managing appropriate inventory levels across complex and/or multiple sites. 7 direct reports

CORE RESPONSIBILITIES:

Create and maintain safe working environment and culture within the organization

Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills

Demonstrates high impact culture through innovation, accountability and empowerment

Is agile in responding quickly to customer issues

Operational and strategic management

Autonomy to make decisions that impact divisional and cross-functional / commercial span of control

Ensures cost/revenue support the financial goals of the P&LProvides proactive direction to commercial teams to ensure service center objectives are achieved

May provide direct supervisor to sales and other commercial colleagues

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation

Travel Requirements:

Some travel required
20%-80% travel depending on division & location (overnight stays, away from home)
Driving Requirements:

Driver Application for Employment Motor Vehicle Report (MVR)
Forms:

Driver Disclosure and Release Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness Driver Certificate of Violations

QUALIFICATIONS:

Education Requirements:

Bachelor’s degree preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree

Experience Requirements:

Ability to obtain all required customer clearances (TWIC, DISA, etc.)Industrial or commercial process water experience required

Clean driving record5 to 7 years of technical work experience or 3 years of industry specific experience

Combined with 3 years of leadership/management experience

Skill Requirements:

Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions

People management

Ability to communicate up/down/across

Ability to lead and motivate teams

Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers

Ability to defuse situations at a customer or internal issue.

Salary:
The estimated salary range for this position is $100,000 to $125,000 plus an annual bonus and company assigned…