Order Management Operator

Position Overview

The Order Management Operator I is responsible for prioritizing daily incoming work, opening, sorting, entering, and routing all types of orders for hearing aid instruments and supplies received at the facility or via fax, eCommerce, or email, and filing daily DHR records.

• Receive, sort, open, and analyze all incoming packages
• Prepare and scan impressions
• Perform calibrations and basic maintenance tasks on impression scanners
• Prioritize and schedule work based on current demand
• Communicate problems with incoming orders to appropriate personnel
• Perform basic order entry
• Deliver all orders to/from Order Entry and designated Manufacturing areas
• Count and analyze all outbound orders received from Order Entry and all inbound orders received from Manufacturing areas
• Maintain records of daily and hourly Order Entry productivity
• Create a daily list of orders distributed offshore
• Sort and file offshore DHR records
• Read, comprehend, and adhere to written work instructions, SOPs, etc.
• Follow verbal instructions from leaders and trainers
• Adhere to all safety policies and procedures and promote a safe work environment
• Meet attendance, quality, and productivity expectations
• Work in a dynamic, team environment, with flexibility to rotate responsibilities as required
• Maintain accurate documentation and records with integrity
• Attend required training and continuous learning opportunities as assigned
• Participate in and contribute to continuous improvement projects and initiatives
• Accomplish other duties as required, including cross‑training
• Perform repetitive tasks with a high degree of accuracy
• Maintain a clean work area

• Support onboarding/training of new team members as needed
• Willing to help as needed
• Strong data entry/computer skills
• Read, understand, and follow written and verbal directions
• Ability to work in a fast‑paced environment
• Maintain a high degree of accuracy and close attention to detail
• Perform repetitive movements
• Basic computer skills
• Strong basic math, word processing/data entry skills, written and verbal communication skills

• High school diploma or equivalent (required)
• Preferred education:
  
  any additional education or coursework related to data entry or manufacturing
• 1 year of data entry experience strongly preferred; 1+ year manufacturing experience preferred
• Knowledge of order management systems and basic spreadsheet skills
• Demonstrated ability to operate and calibrate impression scanners (knowledgeable but not required)

GN ReSound is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.