Coffee Shop Department Manager

Additional Considerations

At Hy‑Vee our people are our strength. We promise a helpful smile in every aisle, and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Coffee Shop Department Manager

Coffee Shop

Non‑Exempt

Responsible for setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the freshest and best quality product at a competitive retail price. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations
• Accountable

Accountable and reports to District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home;
Food Service Director.

Coffee Shop Department Employees

• Maintain a positive attitude; create an atmosphere of friendliness and fun through flexibility and teamwork.
• Generate a friendly atmosphere by encouraging employees to greet and speak to customers; provide prompt, courteous, and efficient service to customers and set a good example.
• Set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
• Smile and greet customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Learn customers’ names and address them by name whenever possible.
• Assist customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to customers who call, including taking product orders.
• Recruit, hire, train, supervise, discipline, and evaluate all department employees.
• Determine department goals with store director.
• Determine weekly work schedule and establish a daily work plan for the department.
• Inspect signage and displays for quality and quantity of merchandise; order product for replenishment.
• Handle and satisfy customer issues.
• Communicate with employees regarding sales and ideas.
• Figure retail pricing and ensure correct pricing.
• Extend invoices, post invoices, and oversee department bookkeeping procedures.
• Analyze weekly and monthly sales and trends, compare to actuals, prepare ad projections, and write ads.
• Conduct inventory of the department.
• Plan displays, promotions, and determine pre‑orders.
• Ensure proper temperatures and storage procedures are maintained to guarantee freshness and control shrinkage of product.
• Understand and troubleshoot equipment; ensure maintenance is performed.
• Ensure store appearance and equipment are maintained consistently.
• Complete and implement advanced store training successfully.
• Maintain consistent speed of service to the customer by ensuring all store‑staffing requirements are met.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

• Ensure pricing is competitive in the market area.
• Attend meetings and seminars and participate in continuing education.
• Fill displays and work in the sales area.
• Unload trucks, check in delivered merchandise and place product in appropriate storage area.
• Perform departmental duties as needed.
• Assist in other areas of store as needed.
• Perform other job‑related duties and special projects as required.

• Ability to solve practical problems with limited standardization.
• Interpret instructions and instructions in written form.
• Do arithmetic calculations…