Floral Designer

Job Title:

Floral Designer

Department:
Floral

FLSA:
Non-Exempt

General Function:
Creates floral arrangements at the request of customers and fulfills necessary merchandising needs. Takes floral orders in person and over the telephone. Operates as a lead with the floral clerks.

Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Floral Department Manager.

Positions that Report to you:
None

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by:

• escorting them to the products they’re looking for
• securing products that are out of reach
• loading or unloading heavy items
• making note of and passing along customer suggestions or requests
• performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call.

Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.

Cleans, processes, and cuts flowers appropriately.

Responsible for the department in the absence of Manager or Assistant Manager.

Understands and processes FTD, interstore, Teleflora orders, and Internet Orders.

Inventories product, evaluates status, cares for damaged product, and replaces where necessary.

Fills customer orders completely and creates floral arrangements at their request, all in a timely manner.

Ensures floral products are fresh in the shop and throughout the store.

Clears the floral area.

Takes special requests for product either in person or over the telephone.

Counsels customers regarding plants and floral care.

Identifies key areas to place specials within the store.

Operates as a lead with the floral clerks, e.g., trains and simple designs and how to take telephone orders.

Orders flowers and supplies daily or as needed with the direction of the Floral Manager.

Works with customer issues and product problems.

Understands the basics of floral products, care and handling, plant and flower identification, and can explain product requirements to customers.

Unloads trucks, places product in appropriate storage area, and replenishes merchandise.

Wraps flowers and is careful not to damage.

Adheres to company policies and individual store guidelines.

Reports to work when scheduled and on time.

Delivers product as necessary.

Shares ideas for arrangements for the customers as necessary (funerals, weddings, anniversaries, etc.).

Reads industry references, listens to floral experts, and remains open to new ideas.

Helps with and may decorate in‑store events.

Assists in other areas of store as needed.

Performs other job‑related duties and special projects as required.

Instructs, assigns work, reviews work, plans work of others, maintains standards, coordinates activities.

Has the authority to recommend disciplinary actions.

Must have the ability to solve practical problems in situations with limited standardization; interpret instructions.

Ability to perform arithmetic calculations involving fractions, decimals, and percentages.

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High School diploma or equivalent, or three years of similar or related work experience.

Must be able to perform medium physical work: exerting up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move…