Parts Sales Person

Responsibilities

• Provides superior customer service face‑to‑face or over the telephone to customers
• Helps customers determine correct parts needed, verify availability, and make recommendations
• Determines the correct parts and their availability, and completes parts orders
• Determines the supplying facility and mode of transportation for parts shipment
• Enters proper shipping information into the parts ordering system to process the order and generate an invoice
• Processes backorders, returns, and exchanges
• Assists the team with group and team sales, providing a link and collaboration between departments during the sales process
• Communicates with customers for sales, follow‑ups, and addressing potential issues
• Works in a cooperative manner with team and superiors
• Prepares quotes for service work, as well as engines, machines, and parts
• Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member
• Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department

• High School Diploma or GED required; 2‑year degree preferred
• 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service required; up to 4 years of experience preferred
• Positive attitude and desire to work as a team player
• Basic computer skills (navigation, searching) and Microsoft Outlook (email)
• Basic telephone experience
• Basic customer service skills

• Customer Focus
• Teamwork
• Learning Orientation
• Efficiency
• Sociability

Standing, sitting, walking, use of hands, talking, hearing

Pay range: $23.29 to $27.91, depending on skills, experience, education, and location. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant’s location.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO in the first year (accrual starts day
  1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA – Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.