Product Support Sales Coordinator

Ziegler CAT is seeking a highly organized and customer‑focused Product Support Sales Coordinator to join the Power Systems team. The Coordinator provides administrative, sales, and operational support to Product Support Sales Representatives (PSSRs) and the Product Support Sales Supervisor, serving as a key liaison between customers, PSSRs, field service teams, Caterpillar dealers, and internal departments.

• Create, maintain, modify, close, and invoice Customer Value Agreements (CVAs).
• Coordinate National Account activities with Caterpillar dealers nationwide, including generating purchase orders, scheduling services, collecting inspection reports, and reviewing invoices.
• Maintain accurate customer, equipment, and service information within CRM systems, Cat Foresight, customer portals, and other business applications.
• Document service agreements and support contract administration activities.
• Assist with Watchguard Letter Contract creation, updates, and maintenance.
• Collaborate with PSSRs, Service teams, Dealer representatives, and internal departments to ensure customer needs are met.
• Serve as the primary point of contact for PSSRs, Caterpillar dealers, field service dispatchers, and customers, responding to inquiries professionally and promptly.
• Monitor and manage accounts receivable performance for assigned strategic accounts.
• Support Industrial Product Support Sales activities, including registering Industrial Engine ESCs in Quote Plus and invoicing OEM customers as needed.
• Perform additional duties and responsibilities as assigned.

• High School Diploma or GED.
• 1–3 years of customer service, administrative support, account coordination, or related experience.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook) and other business software.
• Strong organizational skills with exceptional attention to detail.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.
• Strong problem‑solving skills and a customer‑focused mindset.
• Ability to work independently and collaboratively within a team environment.

Standing, sitting, walking, talking, hearing.

Pay range: $26.85 to $32.21 per hour, dependent on skills, experience, education, and location (may vary by up to 10%). Full‑time positions are benefits eligible.

• Health, Dental, Vision, and Life Insurance
• 15 days of PTO in the first year (accrues day
  1)
• 9 paid holidays
• 401(k) plan with company contribution and match
• Health Savings Account (HSA) – company contributes up to $1,000 tax‑free each year
• Short‑term and Long‑term Disability Insurance
• Flexible Spending Account (FSA) & Employee Assistance Program (EAP)
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.