Field Service Supervisor

Advanced Electrical Services Supervisor    Ziegler CAT is seeking an experienced Advanced Electrical Services Supervisor to lead a team of technicians supporting customer electrical service needs across industrial, commercial, and utility environments. This role oversees electrical maintenance, troubleshooting, installation, and repair activities while ensuring safe, reliable, and efficient operations.
The supervisor provides technical leadership, manages daily service operations, supports customer relationships, and drives safety, performance, and team development. Success in this role requires strong electrical knowledge, leadership skills, and a commitment to customer service and continuous improvement.###
** Responsibilities
* ** Lead, supervise, coach, and develop a team of Advanced Electrical Services Technicians
* Provide technical guidance and subject matter expertise for electrical systems, including power distribution equipment, circuit breakers, protective relays, transfer switches, and related infrastructure
* Serve as the primary point of contact for customers, ensuring timely response, effective communication, and resolution of service-related issues
* Coordinate service operations, technician scheduling, labor utilization, and resource allocation to meet customer expectations and business objectives
* Manage electrical installation, upgrade, maintenance, and capital improvement projects, ensuring adherence to schedules, budgets, quality standards, and safety requirements
* Promote and enforce compliance with OSHA, NFPA, environmental, and company safety standards while fostering a proactive safety culture
* Support workforce planning through recruiting, hiring, onboarding, performance management, and career development initiatives
* Monitor operational performance, equipment reliability, and service quality while identifying opportunities for continuous improvement and operational efficiency
* Collaborate with customers, engineers, contractors, operations teams, and internal stakeholders to deliver effective electrical solutions and maintain high levels of customer satisfaction  
** Qualifications
* ** Associate degree or technical degree in Electrical Technology, Electrical Engineering Technology, or a related field strongly preferred; high school diploma/GED required
* 5+ years of electrical industry experience preferred, with demonstrated expertise in electrical systems maintenance, troubleshooting, and repair
* 3+ years of leadership, supervisory, or team lead experience preferred
* Strong knowledge of electrical safety standards, regulations, and best practices
* Proficiency with Microsoft Office applications and digital service management tools
* Excellent communication, organizational, leadership, and customer service skills
* Proven ability to manage multiple priorities, solve complex problems, and make sound operational decisions
* Demonstrated commitment to developing high-performing teams and delivering outstanding customer service###
** Minimum

Physical Requirements ****:
*** Lift/carry up to 10 lbs
* Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.  Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.###
** SEE YOURSELF AT ZIEGLER
** Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if…