Bank Teller Supervisor; Bank, division

Bank Teller Supervisor (Peoples Bank, a division of Cornerstone Capital Bank)

Job Category: Retail Banking

Requisition Number: BANKT
002719

Posted: July 9, 2026

Employment Type: Full Time

Shallowater, TX 79363, USA

Cornerstone Capital Bancorp, Inc. is a Texas‑based financial services company operating a community and business banking franchise through its subsidiary, Cornerstone Capital Bank. The organization serves customers across Texas and nationwide and is recognized as a Fortune‑certified Great Place to Work.

• Coordinate teller area operations by scheduling staff, assigning work, answering questions, resolving problems, and assisting with complex transactions and sensitive situations.
• Ensure tellers balance accurately and in a timely manner at the close of business and that all monies are secured according to established security procedures.
• Assist in hiring and training of new tellers.
• Follow established processes and guidelines; adhere to all application laws and regulations.
• Represent the bank to clients in a courteous, professional manner and provide prompt, efficient, accurate service in transaction processing.
• Recognize and respond to cross‑selling opportunities.
• Handle check and cash deposits, verify amounts, examine endorsements, and enter deposits into the core processing system.
• Issue cashier’s checks and gift cards.
• Receive consumer loan and other payments; ensure payments match balances due and enter transactions into bank records.
• Check night depository bags and record information on the financial institution’s forms.
• Maintain reports documenting teller outages, balances, and time cards.
• Supervise day‑to‑day teller operations.
• Research and resolve transaction/cash discrepancies.
• Provide employees with guidance in handling difficult or complex problems.
• Conduct quarterly follow‑up training with direct reports.
• Evaluate employees’ performance, complete reviews, issue warnings, and develop improvement plans.
• Mentor, observe, and coach teller staff to maintain optimal customer service levels.
• Participate in team meetings and hold them as needed.
• Ensure comprehensive, prompt, and efficient customer service.
• Audit teller drawers and monetary instruments as stipulated in the teller manual.
• Identify opportunities for associates to enhance career development and recommend promotions or status changes.
• Resolve escalated complaints or disputes.
• Assist other branches with coverage and/or questions when needed.
• Represent the bank professionally during and outside office hours.
• Order and sustain necessary office supplies for the teller area.
• Perform any other duties as assigned.

What you’ll need to be successful:

• Excellent oral and written communication skills.
• Demonstrated ethical character and judgment with respect for confidentiality.
• Ability to remain calm and focused under stress.
• Self‑starter who can work independently and prioritize effectively.
• Highly reliable with regular attendance.
• Sensitivity to confidential information.
• Strong supervisory and leadership skills.
• Approachable with a positive attitude.
• High school diploma or equivalent.
• At least 2 years of previous banker and/or teller experience preferred.
• Strong understanding of bank products and services.
• At least 2 years in a supervisory or lead role preferred.

Competitive salary; medical, dental, vision, accidental death, long‑term disability, short‑term disability, FSA, HSA, 401(k), basic life, voluntary life, and paid parental leave; performance‑based bonus opportunities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.