Technical Writer -SOP & Policy Development; Arabic Speaker

Ideal Profile

• Minimum 5 years of experience in policies and procedures
• Proven track record in SOP and policy writing across banking operations
• Familiarity with UAE regulatory frameworks
• Preferably with Internal Audit or governance experience
• Detail-oriented, collaborative and fluent in English

• Experience in SOP development and process documentation.
• Strong attention to detail and ability to work with complex information.
• Excellent verbal and written communication skills in English and Arabic
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Strong analytical and problem-solving skills.

• Develop new SOPs and update existing SOPs to ensure compliance with quality standards, industry regulations and best practices.
• Collaborate with subject matter experts (SMEs) from various departments to gather information and understand existing processes.
• Write clear, concise SOPs covering the end-to-end processes spanning across departments and touchpoints which are in line with the organizational process heat maps.
• Adhere to established document standards and templates.
• Ensure proper version control, document naming conventions, and access controls are in place.
• Ensuring consistency, clarity, and accuracy in all SOPs.
• Follow the established quality assurance process to review and validate SOPs for accuracy, completeness and clarity.

• Educational
  
  Qualifications:
  
  Bachelors Degree/ Certification in quality management systems (e.g. ISO 9001, Six Sigma, Lean) preferred.
• Experience in banking operations, process improvements, SOP writing.
• Language
  
  Skills:
  
  Exceptional English reading/writing/speaking skills, English and Arabic speaker (is mandatory).
• Computer/System/Software Skills - MS Office Applications (Excel/ Word / PowerPoint / Project / Visio).