Travel Consultant – Airline Specialist

Creating travel memories since 2002, Marcopolo Holidays offers a range of bespoke experiences for a diverse group of travelers. From families and adventure travelers to university study groups, and from escorted group tours to cruise experiences, we excel in curating travel packages and offer value-added services to suit your unique requirements. Our team of dedicated and experienced travel experts come with extensive industry knowledge offering personalized service with a warm and welcoming attitude.

We pride ourselves on being the recipients of prestigious travel industry awards: MEA UAE Business Awards 2023 - Most Experienced Travel Agency in Sharjah; MEA UAE Business Awards 2024 - Travel Agency of the Year in Sharjah; LUXlife Awards 2024 - Best Premium Travel Agency in the UAE; T he Business Concept Customer Experience Awards 2024 - Best Travel Management Agency - Sharjah.

Key Responsibilities

• Deliver Exceptional Customer Service (and Achieve Sales Targets):
  Build strong rapport with clients and guide them through every step of their travel journey while meeting defined sales objectives.
• Provide Accurate Travel Counselling:
  Offer reliable, efficient, and prompt advice on flight options, routings, fares, itineraries, and travel requirements.
• Expert Ticketing:
  Confidently work in a GDS (Sabre preferred), low-cost carrier portals, B2B Airline Consolidators, or Airline NDC Portals to issue and re-issue tickets based on changing travel plans.
• Stay Current on Travel Requirements:
  Keep abreast of global travel restrictions and requirements to ensure compliance and smooth client experiences.
• Foster Long-Term Relationships:
  Engage with clients in a professional, courteous manner, tailoring solutions to meet their preferences and budget.

• Education:
  
  Bachelor’s degree in Travel/Tourism, Marketing, Sales, Business, or related field.
• GDS Proficiency:
  Familiarity with at least one GDS system (Sabre preferred).
• Communication
  
  Skills:
  
  Excellent written and verbal communication abilities; superior interpersonal and social skills.
• Detail-Oriented & Organized:
  Capable of handling multiple bookings simultaneously without compromising accuracy.
• Experience:
  
  Prior work in a travel agency (minimum of 2 years preferred), especially in sales and operations for international airline ticketing.
• Knowledge: A solid understanding of passport, visa, and health requirements for international travel.
• Added Advantages:
  Familiarity with CRM software, Office 365, and online booking platforms.
• Personal travel experiences that enhance your ability to counsel clients.
• On-the-Job Training:
  Strengthen your soft skills and gain expertise through group learning sessions & one-on-one coaching.
• Airline Seminars:
  Participate in airline trainings & seminars to stay up to date on industry trends and new technologies.
• Salary:
  Commensurate with experience and performance in outbound leisure travel consulting.
• Visa Sponsorship: UAE Residence Visa (if applicable) for candidates needing sponsorship.
• Career Growth:
  Opportunities to take on greater responsibility as you develop your skills and expertise.