Remediation support officer

Responsibilities

Investigate and resolve complex technical issues escalated from first‑level support, ensuring minimal disruption to critical business operations.

Develop and implement effective remediation strategies for identified security vulnerabilities and system failures, documenting all actions taken.

Collaborate with cross‑functional teams, including engineering and product development, to identify root causes and implement permanent solutions.

Monitor system performance and proactively identify potential issues, implementing preventative measures before they impact users.

At least 1–2 years of experience in banking or financial services, ideally focused on Compliance – KYC, FATCA & CRS.

Good knowledge of MS Office, especially Excel.

• Good analytical skills, ability to analyze and interpret data, understand processes, benefit tracking and project reporting.
• Ability to manage multiple tasks of the projects and priorities simultaneously.
• Ability to operate independently and provide regular, accurate, and timely updates on all procedures in full compliance.
• Actively engage in the identification of potential process shortcomings or required enhancements.
• Ability to collaborate with various internal teams.
• Identify and resolve or elevate any issues in relation to the process, applying procedures and guidelines to ensure tasks are appropriately completed.
• Knowledge of banking operations & compliance and regulatory requirements.