Universal Banker Branch; UAE national

Job Summary

To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.

• To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.
• To be able to perform cash and clearing services.
• To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.
• To be conversant with AML (Antimoney Laundering)/ CDD (Client Due Diligence) guidelines, Compliance policies and business processes
• To ensure optimal customer service by efficient management.
• To highlight security concerns to Branch Operation and Service Manager
• To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
• To Initiative and drive to achieve set targets and service standards
• To efficiently meet and greet the customers.
• To guide customers to digital service.
• Intelligently access the needs and problems of the existing customers and guide them.
• To meet transaction processing standards.
• To comply with all relevant money laundering prevention procedures.
• To capitalise on cross-sell opportunities.
• Improve workflow and processes to maintain highest quality of service delivery.
• Keep clients informed of new products/services and promotional activities.

• Strong communication skills
• Customer Service background
• Basic MS Office Skills
• Understanding of AML & Banking regulations
• Cash Management experience

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.