Job Summary
To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.
Key Responsibilities- To be able to perform cash and clearing services.
- To achieve set targets in terms of service standards for customer transactions.
- To ensure neat work area at all times.
- To ensure optimal operation process by effective management.
- To manage and recommend work-flow changes for greater efficiency.
- To ensure compliance with Minimum Control Standards on Customer Data Confidentiality.
- To ensure compliance with Global Process Standards on Customer Data Confidentiality.
- To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.
- To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.
- To meet transaction processing standards.
- To Initiative and drive to achieve set targets and service standards.
- Improve workflow and processes to maintain highest quality of service delivery.
- Intelligently access the needs and problems of the existing customers and guide them.
- To guide customers to digital service.
- To efficiently meet and greet the customers
- To highlight security concerns to Branch Operation and Service Manager.
- To Facilitate and Implement work process improvements.
- Customer Service Background
- Time Management
- MS Office Skills
- Understanding of AML & Banking regulations
- Cash Management
- Strong Communication Skills
• Degree
About Standard CharteredWe're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.
You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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