Housekeeping Supervisor

Responsibilities

• Interact with guests as well as individuals outside the hotel, including suppliers, contractors, labour relations representatives and competitors.
• Report issues and concerns to executive housekeeper if no immediate solution can be found.
• Cooperate, coordinate and communicate with section heads as required.
• Direct the work assignments of Housekeeping Room Attendant and public areas attendants.
• Assign areas to be cleaned by the Housekeeping Attendants.
• Conduct pre-shift briefing and ensure that all pertinent information for the day is disseminated.
• Monitor housekeeping employees to ensure room guests, known repeat guests and other VIPs receive special attention.
• Ensure the cleaning of all public areas and back of the house meet hotel brand standards.
• Inform other operating departments of housekeeping matters which concern them, notably the front office, to ensure accurate room status, in addition to communicating with engineering and the laundry.
• Establish and maintain effective employee relations.
• Assist executive housekeeper in employee related matters such as interviewing, appraising and counselling.
• Identify training needs; assist in developing formal training plans and implementing training sessions.
• Inspect all housekeeping areas including occupied and non-occupied rooms, public areas, back of house areas.