Housekeeping Supervisor

Responsibilities

• Perform tasks to meet deadlines and focus on patient needs.
• Conduct situation analysis and make rapid decisions.
• Maintain ongoing contact with hospital patrons and outside vendors.
• Assist the Assistant Manager in supervising and operating the housekeeping department to ensure a clean, orderly, and attractive hospital environment.
• Direct work assignments for supervisory and non‑supervisory staff.
• Monitor housekeeping personnel to ensure guests receive prompt and courteous service.
• Monitor inpatient rooms, especially those of priority patients, fast‑track clients, and VIPs, to provide special attention.
• Inform other departments—particularly Front Office, Engineering, and Laundry—of housekeeping matters that affect room status and overall operations.
• Schedule and conduct routine inspections of all housekeeping areas, including occupied and non‑occupied rooms.
• Inspect inpatient rooms regularly to verify that furnishings, facilities, and equipment are clean, well‑maintained, and replaced or refurbished as needed.
• Appraise appearance, discipline, and efficiency of all team members under direct supervision, initiating immediate remedial action when necessary.
• Follow up on the progress of agenda items discussed in regular meetings.
• Ensure housekeeping personnel are familiar with in‑house facilities to assist patients effectively.
• Maintain steady communication with the Assistant Manager regarding all matters affecting the housekeeping department.
• Supervise outside contractors to ensure contractual compliance.
• Control consumption of amenities and supplies under the department’s purview.
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security, emergency protocols, and health and safety for employees and guests.
• Attend and conduct on‑the‑job training sessions.
• Collaborate with the Assistant Manager on routine cleaning programs, such as spring cleans and other seasonal activities.
• Act on behalf of the Assistant Manager in his or her absence as assigned.

• Minimum of three years of experience in a housekeeping role, with at least one year in a supervisory position.
• Certification in housekeeping management or a related field is a strong plus, demonstrating a commitment to professional growth.
• Experience in the hospitality industry, particularly in hotels or resorts, showcasing an understanding of guest service standards.
• Cultural awareness and the ability to work in a diverse environment, with a preference for candidates familiar with international hospitality standards.
• Fluency in English is required; proficiency in additional languages is a significant advantage for guest interaction.
• Strong technical skills in cleaning equipment and products, with the ability to train staff on their proper use.