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Front Office Shift Leader
Job Description & How to Apply Below
Description: We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.
Responsibilities- Supervise and support front office staff during assigned shifts.
- Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
- Address and resolve guest complaints and issues promptly.
- Coordinate with housekeeping and maintenance departments to address guest needs.
- Monitor and maintain the cleanliness and appearance of the front desk area.
- Train and mentor new front office employees.
- Manage room reservations and handle overbooking situations.
- Ensure compliance with hotel policies and procedures.
- Prepare shift reports and communicate effectively with other shift leaders and management.
- Assist in budgeting and financial planning for the front office department.
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