Front Office Supervisor l DoubleTree Waterfront Hotel & Residences

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Supervisor
, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Supervise front office team:
  Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations:
  Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in-the-moment feedback
• Lead guest issue resolution:
  Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow:
  Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects:
  Lead department initiatives or ad-hoc assignments
• Supervise and support the daily operations of the Front Office, ensuring smooth and efficient guest service in line with Hilton standards.
• Lead, coach, and motivate Front Office team members to deliver exceptional hospitality and a consistent guest experience.
• Monitor guest satisfaction and promptly address guest requests, concerns, and feedback to ensure a positive resolution.
• Support the Front Office Manager in achieving departmental goals, service standards, and operational targets.
• Ensure accurate handling of guest accounts, cash, credit transactions, and other Front Office procedures in accordance with hotel policies.
• Monitor room availability, room status, arrivals, departures, VIPs, and special requests to ensure effective daily operations.
• Coordinate closely with Housekeeping, Reservations, Engineering, and other departments to ensure seamless guest service.
• Conduct regular briefings and ensure the team is kept informed of hotel activities, guest requirements, and operational updates.
• Assist with training, coaching, and performance development of Front Office team members.
• Ensure compliance with Hilton brand standards, hotel policies, health and safety requirements, and security procedures.
• Identify opportunities to improve service delivery, operational efficiency, and guest satisfaction.
• Support the handling of VIP guests, groups, and special events, ensuring personalized service and attention to detail.
• Prepare and maintain accurate departmental records and reports as required.
• Demonstrate Hilton values and lead by example in delivering a culture of hospitality, teamwork, and service excellence.

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Minimum 2–3 years of Front Office experience in a hotel environment, preferably with supervisory experience.
• Previous hotel experience is preferred.
• Strong knowledge of Front Office operations, guest services, and hotel systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong leadership and team management abilities, with a passion for developing team members.
• Guest-focused with a commitment to delivering exceptional hospitality and Hilton service standards.
• Good organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in English; additional languages are an advantage.
• Knowledge of Opera or other hotel Property Management Systems is preferred.