General Hotel Manager - Occidental Grand

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms. Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:
Royal Hideaway Luxury Hotels & Resorts Barceló Hotels & Resorts Occidental Hotels & Resorts Allegro Hotels All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory.

As the General Hotel Manager for Occidental Sharjah Grand, you will be responsible for the overall operational success, financial performance, and guest satisfaction of the hotel, ensuring alignment with Barceló Hotel Group standards and objectives.

• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, Sales & Marketing, Engineering, and Human Resources, to ensure seamless operations and exceptional guest experiences.
• Develop and implement strategic plans, budgets, and forecasts to achieve financial targets, maximize profitability, and optimize operational efficiency.
• Monitor and analyze key performance indicators (KPIs), market trends, and competitor activities to identify opportunities for growth and improvement.
• Maintain high standards of guest service, quality, and cleanliness throughout the hotel, addressing guest feedback and complaints promptly and effectively.
• Lead, motivate, and develop a high-performing team, fostering a positive work environment and promoting employee engagement and retention.
• Ensure compliance with all local regulations, company policies, and health and safety standards.
• Manage supplier relationships, procurement, and inventory control to optimize costs and maintain quality.
• Represent the hotel in the local community and build strong relationships with stakeholders, including government bodies, tourism organizations, and business partners.
• Implement and monitor sustainability initiatives in line with Barceló Hotel Group corporate social responsibility policies.
• Report regularly to regional management on hotel performance, challenges, and opportunities.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
• Minimum of 8-10 years of progressive leadership experience in hotel operations, with at least 3-5 years as a General Manager in a full-service hotel.
• Proven track record of achieving financial targets, improving guest satisfaction, and driving operational excellence.
• Strong understanding of all hotel departmental functions and interdependencies.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Demonstrated ability to develop and execute strategic plans, budgets, and forecasts.
• Proficiency in hotel management systems (PMS), revenue management software, and Microsoft Office Suite.
• Fluency in English is…