Reservation & Revenue Manager

Job Location:

Sharjah Collection Minor Hotels is a global hospitality leader with over 600 hotels and resorts across six continents, a diverse portfolio of F&B businesses and a selection of luxury transportation services. With over five decades of experience, Minor Hotels has built a global network of hotel and hospitality brands driven by one key philosophy – we don’t need to be the biggest, but we do need to be the best.

Perpetually driven by an entrepreneurial spirit, we create better hospitality brands, businesses and partnerships. We do this because hospitality is our calling. We live and breathe it every day, always led by what matters most to our guests, our team members and our partners. Joining Minor Hotels means becoming part of a truly international team, with real opportunities to grow, make an impact, and deliver what people truly want most.

The Reservation & Revenue Manager is responsible for overseeing the Retreats reservations department and maximizing revenue through effective pricing, inventory management, and market analysis.

This role involves managing room rates, monitoring occupancy trends, optimizing online booking channels, and ensuring seamless guest reservations.

• The Reservation & Revenue Manager works closely with the sales, marketing, and front office teams to develop strategies that drive profitability and enhance guest satisfaction.
• Develop and implement pricing strategies to maximize Retreat revenue and profitability.
• Monitor market demand, competitor pricing, and booking trends to adjust rates dynamically.
• Analyse historical data and forecast occupancy to optimize room availability and distribution.
• Collaborate with the sales and marketing team to create promotions and special offers.
• Ensure rate parity across all distribution channels, including OTAs, GDS, and direct bookings.
• Supervise the reservations team, ensuring accurate and efficient processing of bookings.
• Manage group bookings, VIP requests, and special reservations in coordination with the sales department.
• Ensure reservation policies, including cancellations, deposits, and payment terms, are followed.
• Work closely with the front desk team to ensure a seamless check-in and check-out experience.
• Oversee the Retreats presence on OTAs (, Expedia, Agoda, etc.) and update inventory as needed.
• Manage the Company website booking engine to drive direct reservations.
• Work with digital marketing teams to enhance online visibility and improve conversion rates.
• Monitor guest reviews and feedback to enhance the online reputation of the Retreat.
• Generate daily, weekly, and monthly revenue reports to track performance.
• Analyse booking patterns, market demand, and competitor strategies to make data-driven decisions.
• Present revenue reports and forecasts to senior management for strategic planning.
• Use revenue management software and tools to optimize pricing and inventory.
• Train and mentor the reservations team on best practices, customer service, and revenue management techniques.
• Ensure smooth communication between reservations, sales, front office, and finance teams.
• Develop standard operating procedures (SOPs) for reservations and revenue management.
• Handle guest inquiries, complaints, and escalations professionally.

• Education:
  
  Bachelor’s degree in hospitality management, business administration, or a related field.
• Experience:
  
  Minimum 3-5 years in reservations, front office, or revenue management, with at least 2 years in a managerial role.
• Technical
  
  Skills:
  
  Strong knowledge of revenue management systems (RMS) and property management systems (PMS) such as Opera, Fidelio, or Synxis. Familiarity with online travel agencies (OTAs) and global distribution systems (GDS). Proficiency in Excel, data…