Operations Manager- QSR

Operational tasks engagement - ensure efficient and smooth daily business processes aligning with the organization’s strategic goals.

Develop and possess a deep understanding and extensive knowledge of the company’s processes and products or services to be able to fulfill management’s expectations and goals.

Developing and executing operational strategies aligned with company objectives, including budget management, resource allocation, and performance metrics.

Defining a clear vision and mission statement for the handling of the business.

Conducting a SWOT analysis, identifying target markets, analysing customer trends, setting measurable goals to optimize operations, and continuously monitoring performance through key performance indicators.

Able to consider different perspectives, alternative outcomes or varying strategies to make sound decisions on the job. Identifying and implementing operational improvements through data analysis, workflow optimization, and lean methodologies to enhance efficiency and productivity.

Operations managers must be able to anticipate issues that can affect successful outcomes and approach challenges with creative solutions that help teams meet objectives.

Having ability to interpret input and information that are necessary for making decisions about business processes.

Managing and motivating operational teams, including hiring, training, performance evaluation, and coaching to foster a high-performing culture.

Have strong skills in delegating tasks, organizing and maintaining employee schedules and conducting evaluations and employee assessments.

Have strong ability to discern pertinent information and analyse how different factors can affect the success of your business's operations.

Overseeing quality control measures across all operations to ensure products and services meet customer expectations and industry standards.

Conducting a set of proactive processes implemented in a food and beverage establishment to ensure consistent, high-quality service to customers, encompassing aspects like staff training, order accuracy, attentiveness, cleanliness, and timely delivery.

Ensuring adherence to all relevant legal, regulatory, and safety standards within operational activities.

Conducting Area Supervisor’s responsibilities with stronger skills and deliver excel results. Collaborating cross-functionally with other departments like sales, marketing, and finance to align operational strategies with overall business goals.