Deputy Vice Chancellor – Shared Services

Role Overview

The Deputy Vice Chancellor – Shared Services is a senior executive responsible for leading and managing all centralised support functions across the organisation. The role ensures that shared services operate as an integrated, efficient, scalable, and service-oriented business unit that enables the institution to focus on its core strategic and operational priorities. The postholder provides strategic direction, operational excellence, and leadership to a range of services that support organisational effectiveness and growth.

• Provide overall strategic leadership and operational oversight for all shared services functions, including Human Capital, Finance, Procurement, Marketing & Communications, Facilities, Health, Safety & Environment, and other central services
• Develop and sustain a unified Shared Services operating model that promotes efficiency, consistency, accountability, and superior customer service
• Align shared services strategy with the organisation’s mission, goals, and strategic plans
• Establish, monitor, and report on service standards, performance indicators, service level agreements (SLAs), and key performance metrics to drive continuous improvement and operational transparency
• Lead process optimisation, digital transformation, and service innovation initiatives across shared services to modernise operations and improve outcomes
• Ensure compliance with applicable laws, regulatory requirements, governance frameworks, and industry standards
• Oversee budgeting, financial management, cost optimisation, procurement policy, and resource planning within shared services
• Provide strategic direction for institutional communications, branding, and stakeholder engagement across operational units
• Oversee facilities planning, maintenance, and HSE compliance to ensure safe and functional environments
• Build, mentor, and lead a high-performing leadership team that fosters collaboration, accountability, and a customer-centric culture
• Strengthen relationships with internal and external stakeholders, including government authorities, vendors, partners, and regulatory bodies
• Advise executive leadership on performance, risks, investments, workforce requirements, and opportunities for improvement

• Master’s degree in Business Administration, Public Administration, Management, Finance, Operations, or a related field; relevant executive leadership certifications are advantageous (e.g., project management, executive leadership, operations management)
• Minimum of 12–15 years of progressive leadership experience with significant responsibility for shared services, corporate services, enterprise operations, or large-scale organisational support functions
• Demonstrated success in leading and transforming multi-department operations with measurable improvements in efficiency, service delivery, and customer satisfaction
• Proven track record in developing and implementing integrated service delivery models
• Experience managing complex budgets, procurement operations, and financial oversight at executive level
• Strong experience in change management, operational excellence, performance measurement, and continuous improvement
• Experience working at executive leadership level in education, government, corporate, or multi-site environments is desirable

• Strategic planning and organisational alignment
• Operational leadership and service delivery excellence
• Change leadership and transformation management
• Budgeting, financial oversight, and resource optimisation
• Strong stakeholder influence and executive communication skills
• Data-driven decision-making and performance management
• High emotional intelligence, integrity, and professional judgment
• Ability to foster a collaborative, high-performance culture