Operations Manager - TGIF

Job Purpose

The specific duties of Operations manager for TGIF brand include formulating strategy, improving performance, procuring material and resources, and securing compliance. This position is charged with achieving targeted sales, profitability, customer service, and market share goals, while protecting the long-term success and integrity of our business. Operations manager works with the Brand Lead for Casual Dining Restaurants(CDR) to deliver and exceed sales and profit targets through leading and supporting Operations with hands‑on guidance, insight coaching and training to CDR operations and training teams.

Owning the operational relationships with functional teams to ensure alignment and delivery of the business plan.

• Organizes and directs CDR operations to maximize profitability while upholding the company`s mission, values, policies, quality, and guest experience standards.
• Builds and leads high‑performing teams and effectively trains, motivates, evaluates, develops, and retains talent.
• Oversees daily operations, optimizing schedules and the deployment of the team to minimize labor cost, support all labor productivity initiatives, pacesetter routines and encourages operations leadership to develop action plans to increase labor productivity across all business channel and maximize sales.
• Partners with brand team, and Americana leadership team on the Brand business growth strategy for the restaurants.
• Executes strategy around pricing, merchandising, new products, and promotions aimed to increase efficiency and driving sales
• Participates in market mapping to identify potential new sites as part of business growth plan
• Works closely with divisions to study site feasibility including site visits and presentation to internal stakeholders
• Partners with Real Estate to identify stores and area for improvement as part of store remodel program
• Drives Quality program implementation and metrics achievement in partnership with the quality function
• Works continuously to enhance food safety culture with the team members
• Safeguards food safety and Drive Score improvement in Quality audit
• Drives the brand strategy with regards to restaurant closures
• Partners with Marketing in elevating the customer experience and champions state of the art execution at store level
• Ensures all department leaders are aware and aligned on Operations priorities, timing, and operational readiness for successful growth and organizational development
• Ensures all team members receive critical information and direction in a timely and comprehensive manner.
• Monitors current versus desired field capacity to effectively lead organizational change.
• Tracks Operations KPIs and support the team in achieving the brand targets.
• Partners with the Brand Lead and People & Culture Partner to reward and recognize teams for their results
• Participates in P&L review with FP&A team reviewing financial performance and identifying opportunities.
• Supports all cost efficiency strategies of the brand and monitors smooth execution in the field.
• Partners with other departments to develop and implement ideas that would lead to cost efficiencies and increase profitability.
• Ensures optimum cost efficiencies has been achieved in all initiatives implemented in the field
• Translates and cascades Americana Restaurants purpose, vision and strategy execution to the team to instill ownership mindset and motivation to act.
• Ensures Americana expectations as regards of tools, resources, systems are rightfully communicated, cascaded for the buy in and adhered to by the team.
• Role models compliance with Americana processes, internal policies, code of conduct and core value behaviors.
• Is accountable for team performance, coaches, mentors the team for KPIs realization in line with Americana culture.
• Follows and teaches the team to live Americana people practices (throughout Americana people cycle, starting with hiring, on boarding through training, development and when necessary, exit);
  Coaches the team for personal development, has identified successor/s and is a mentor for cross functional teams to support Americana growth
• Plan, monitors and adheres best allocation of resources within the budget allocation in line with Annual Operating Plan guidelines. Coaches the team to adhere to the above.

• Bachelor’s Degree, MBA preferred
• 10-12 years’ experience in Restaurants Operations.
• Excellent English communication skills, Arabic is an advantage
• Have broad appreciation and capability to promote cultural, gender and religious diversity across the business.