Senior Project Manager​/Project Director; retail

Senior Project Manager

As a Senior Project Manager, you are responsible for the strategic leadership and successful delivery of complex, multi-disciplinary projects, with a focus on retail and mixed-use developments, from early concept through to completion.

• Lead project set-up, including contract finalisation, internal alignment and mobilisation of the team
• Fully understand and manage the contract, ensuring compliance with key obligations and deliverables
• Define, agree and manage scope across all disciplines, ensuring clarity of responsibilities
• Lead the appointment and coordination of sub-consultants, including scope, fees and agreements
• Identify and manage changes to scope, leading variation preparation, negotiation and agreement with the client
• Ensure all deliverables meet WSP quality standards and client expectations

• Act as the primary interface with the client, operators, tenants, and key stakeholders
• Provide clear leadership, establishing a high-performing "one team" culture
• Lead client engagement, workshops and presentations, including executive-level reporting
• Manage complex stakeholder environments, including retail tenants, landlords, operators and authorities
• Support clients with strategic decision-making, balancing commercial, operational and design priorities
• Proactively manage expectations, risks and issues to maintain trust and project momentum

• Lead development of detailed, realistic programmes aligned with retail delivery and tenant fit-out requirements
• Manage programmes proactively, identifying and mitigating risks to delivery
• Coordinate with design teams to ensure alignment with anchor tenant, F&B and retail unit handover milestones
• Oversee integration of base build, shell & core, and tenant fit-out packages
• Ensure programme reflects authority approvals, procurement strategies and phased handovers
• Work with Planning & Controls to maintain robust P6 programmes and client reporting

• Lead multidisciplinary design coordination through all stages (Concept to IFC and construction support)
• Ensure alignment between brand standards, operational requirements and technical design solutions
• Oversee design reviews, ensuring buildability, compliance and coordination across disciplines
• Drive high-quality outputs through structured QA/QC processes
• Ensure coordination between landlord criteria and tenant requirements

• Establish and lead the project Risk Register, ensuring regular review and active management
• Identify key risks associated with retail phasing, tenant changes, authority approvals and programme constraints
• Develop and implement mitigation strategies
• Escalate critical risks to senior leadership and clients as required

• Lead all project commercial aspects, including budget management and financial reporting
• Manage project invoicing, cost tracking and financial performance
• Lead preparation, negotiation and agreement of variations
• Provide commercial advice to clients, particularly relating to programme impacts and tenant-driven changes

• Oversee project delivery through to completion, ensuring alignment with client and operational objectives
• Coordinate phased handovers, including base build and tenant fit-out interfaces
• Ensure smooth transition to supervision / construction teams
• Lead project close-out, ensuring all deliverables, approvals and documentation are complete

• Bachelor's degree in Civil Engineering, Architecture or related field
• 13+ years professional experience, with a strong focus on retail, mixed-use or commercial developments
• Proven track record delivering complex, multidisciplinary projects from Concept through to IFC and construction
• Demonstrable experience in retail delivery, including tenant coordination and fit-out integration
• Experience working with major developers, operators or retail brands preferred
• Experience managing large, multidisciplinary teams and multiple stakeholders

• Strong leadership and ability to operate at a senior, client-facing level
• Strategic thinking with ability to manage competing priorities
• Excellent stakeholder management, particularly within complex retail environments
• Commercial acumen and contractual awareness
• Strong programme and risk management capability
• Ability to drive quality, coordination and technical excellence
• Collaborative and proactive communication style
• Ability to lead and motivate multidisciplinary teams
• Strong understanding of health and safety in design