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Service Sales Manager - Heat Exchanger & Cooler Refurbishment
Job Description & How to Apply Below
Service Sales Manager
The Service Sales Manager will be a key driver of business growth responsible for the commercial strategy, sales, and management of service contracts for a diverse range of heat transfer equipment. The role requires a blend of technical expertise, commercial acumen, and strong client relationship management skills.
Responsibilities- Develop and execute a strategic sales plan to achieve and exceed revenue targets for the service division.
- Identify, qualify, and secure new service and refurbishment contracts for heat transfer equipment including shell & tube heat exchangers, plate heat exchangers, fin fan air coolers, condensers, marine coolers, and evaporators.
- Secure and manage service work in both the workshop environment and on-site during industrial shutdowns and turnarounds.
- Lead the negotiation, execution, and management of long‑term service contracts (LTSAs) with key clients in the refinery, petrochemical, and power sectors.
- Prepare detailed, technically sound commercial proposals, tenders, and quotations ensuring profitability and alignment with client needs.
- Monitor market trends, competitor activities, and customer needs to identify new service opportunities and inform pricing strategies.
- Act as the primary technical and commercial point of contact for clients, leveraging ASME and TEMA standards to propose optimal repair and refurbishment solutions.
- Collaborate closely with the Service Operations team to ensure seamless project handover and client satisfaction.
- Ensure all commercial activities and proposed service scopes adhere to client‑specific and refinery HSE requirements.
- Conduct technical presentations and client meetings to articulate the value proposition of the company’s service offerings.
- Build and maintain strong, long‑lasting relationships with key decision‑makers and procurement teams at client organizations.
- Manage the entire sales cycle from initial contact and technical consultation through to contract closure and post‑sale.
- Minimum 10 years of experience in technical sales within the servicing industry.
- Bachelor of Technology/Engineering (Mechanical Engineering preferred).
- Proven track record as a Mechanical Engineer with deep technical knowledge of industry standards.
- Strong commercial acumen and commitment to safety and quality.
- Excellent client‑relationship management and negotiation skills.
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