Wholesale Sales Manager - Arabic Speaking

The Wholesale Sales Manager is responsible for developing and managing Dr. Scent’s wholesale business across the united arab emirates . The role focuses on achieving revenue and profitability targets, expanding the wholesale customer network, managing the sales team, controlling credit and collections, and ensuring customer satisfaction.

• Prepare and implement the annual wholesale sales plan.
• Achieve monthly, quarterly, and annual sales and collection targets.
• Identify growth opportunities by product, territory and customer segment.
• Expand business with wholesalers, distributors, resellers, perfume shops, retailers and other approved B2B customers.
• Develop promotional plans to increase sales of new and slow-moving products.
• Maintain the approved selling prices and required profit margins.

• Identify, approach and activate new wholesale customers.
• Maintain strong relationships with existing customers and increase repeat orders.
• Conduct regular customer visits and monitor market requirements.
• Negotiate quotations, commercial terms and contracts within the approved authority.
• Resolve customer complaints, returns and service issues in coordination with the concerned departments.
• Ensure that customers do not resell products outside approved territories or channels without authorization.

• Allocate monthly targets by salesperson, territory and customer segment.
• Prepare daily and weekly visit plans for the sales team.
• Monitor individual performance, customer visits, quotations, orders and collections.
• Coach and train the team on products, pricing, negotiation and customer management.
• Conduct weekly sales meetings and prepare corrective action plans for underperforming employees.
• Participate in recruitment, onboarding and performance evaluations.

• Ensure all sales comply with approved customer credit limits and payment terms.
• Monitor outstanding balances and overdue invoices with Finance and Collection.
• Do not approve further credit sales for blocked or overdue customers without management authorization.
• Maintain accurate customer statements and follow up on payment commitments.
• Support the collection team in resolving disputes and recovering overdue amounts.

• Prepare monthly and quarterly sales forecasts by product and customer.
• Coordinate with Procurement, Warehouse and Production to ensure product availability.
• Monitor out-of-stock products, excess inventory and slow-moving items.
• Share information about major orders, promotions and seasonal demand in advance.
• Ensure orders are processed, delivered and received by customers on time.

• Ensure that all leads, quotations, orders, visits and customer information are recorded in the ERP/CRM.
• Review the daily sales and collection performance of each salesperson.
• Submit weekly and monthly reports covering:
• New and active customers.
• Sales pipeline and expected orders.
• Customer visits and quotations.
• Outstanding and overdue balances.
• Lost customers and lost sales.
• Market prices and competitor activities.
• Required management actions.

• Bachelor’s degree in Business Administration, Sales, Marketing or a related field.
• Minimum five years of B2B or wholesale sales experience.
• Minimum two years of experience managing a sales team.
• United Arab Emirates market experience is strongly preferred.
• Experience in fragrance, FMCG, cosmetics, retail supply or related products is an advantage.
• Valid united Arab emirates driving licence is mandatory.
• Good command of Arabic and English.
• Strong knowledge of ERP, CRM, Excel and sales reporting.