UX Research Operations Coordinator – Study Logistics

The Elite Job is seeking a highly organized, detail-oriented, and proactive UX Research Operations Coordinator – Study Logistics to support the planning, coordination, and execution of user experience research studies. This role is ideal for a professional who enjoys managing multiple projects, coordinating research participants, organizing study schedules, and ensuring that research activities run smoothly from preparation through completion.

The successful candidate will work closely with UX researchers, product designers, product managers, research participants, and other cross-functional stakeholders to coordinate qualitative and quantitative research initiatives. Responsibilities will include participant recruitment coordination, research session scheduling, study documentation, resource management, logistics planning, and maintaining accurate research records.

The coordinator will help create a seamless research experience for both participants and internal research teams. By improving operational processes, maintaining clear communication, and identifying opportunities to increase efficiency, this professional will enable researchers to focus on generating meaningful insights that inform product design and business decisions.

This position is suitable for candidates with experience in research coordination, project administration, customer service, operations, or related fields who are interested in contributing to user-centered product development. Depending on project requirements and business arrangements, remote, hybrid, or office-based working opportunities may be available.

• Coordinate the logistical requirements of usability testing, customer interviews, surveys, focus groups, diary studies, and other UX research activities.
• Work with researchers to establish study timelines, milestones, schedules, participant requirements, and resource needs.
• Prepare study calendars, task trackers, operational checklists, and coordination documents to ensure each research project remains organized.
• Monitor study progress and communicate potential scheduling conflicts, delays, or resource constraints to relevant stakeholders.
• Ensure research activities are prepared and conducted according to established operational procedures.

• Coordinate participant recruitment activities in collaboration with research teams and approved recruitment partners.
• Schedule research sessions according to participant availability, researcher calendars, and project deadlines.
• Send invitations, confirmation messages, reminders, preparation instructions, and follow-up communications.
• Maintain accurate participant tracking records and update recruitment status throughout the study lifecycle.
• Coordinate rescheduling, cancellations, waiting lists, and replacement participants when necessary.
• Support a professional and respectful participant experience by communicating clearly and responding promptly to questions.
• Follow approved consent, confidentiality, privacy, and participant-data handling procedures.

• Prepare the logistical arrangements for remote and in-person research sessions, including meeting invitations, room bookings, video conferencing links, and session materials.
• Verify that the required research tools, equipment, software access, and documentation are available before sessions begin.
• Coordinate with researchers and technical support teams to resolve basic logistical issues.
• Prepare session schedules and ensure participants receive the correct instructions and joining details.
• Assist with recording arrangements, note-taking coordination, and file organization in accordance with…