Service Foreman

Service Foreman / Lead Technician

Reports To:

Service Manager

The primary function of the Service Shop Foreman is to supervise service technicians and ensure the productive use of the shop space and equipment. The primary focus is to increase customer uptime, reduce dwell time, and ensure quality repairs.

• Assigns repair orders, plans, and controls the distribution of work.
• Supervises repair performance and assists technicians in performing problem repairs.
• Informs service writer of delays in work performance, necessary repair order extensions, and additional service needs.
• Ensures high efficiency of productive employees, analyzes reasons for comebacks.
• Maintains the inventory of tools and equipment. Submits proposals for the purchase of new tools and equipment to the Service Manager.
• Orders and maintains an adequate inventory of oil, grease, shop supplies, cleaning equipment, and material.
• Establishes and ensures adherence to the maintenance schedule for service facility and shop equipment.
• Supervises and trains technicians and other shop personnel.
• Establishes and monitors on-the-job training programs for all productive service employees.
• See that a proper library of manuals, service bulletins, instructions, and references for technicians, equipment, and service operations is maintained and properly used.
• Keeps abreast of shop methods, tools, and techniques.
• Makes recommendations regarding the employment of shop personnel.
• Performs service writing and warranty administration details as appropriate.
• Other duties as assigned by the Service Manager.

• Employee Development/Coaching
  - Facilitating, supporting, and contributing to the professional growth of others
• Decision Making
  - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Planning and Organizing
  - Establishing courses of action to ensure that work is completed effectively
• Project Management
  - Identifying and overseeing all resources, tasks, systems, and people to obtain results
• Resiliency
  - Quickly recovering from adversity
• Teamwork
  - Cooperating with others to meet objectives
• Interpersonal Skills
  - Effectively communicating, building rapport, and relating well to all kinds of people
• Customer Focus
  - Anticipating, meeting, and/or exceeding customer needs, wants, and expectations

• Interaction
  - The job requires frequent communication and engagement with others.
• People-Oriented
  - The job requires building rapport with a wide range of individuals.
• Customer-Oriented
  - The job requires identifying and meeting customer expectations.
• Versatile
  - The job requires adapting to a range of situations with ease.
• Frequent Change
  - The job requires rapid task-switching.
• Urgency
  - The job requires decisiveness, quick response, and fast action.
• Persistence
  - The job requires finishing tasks despite challenges or resistance.
• Following Policy
  - The job requires adhering to rules, regulations, or existing methods.
• Consistent
  - The job requires predictable performance in repetitive situations.

To perform this job successfully, an individual should know basic computer skills and repair order processing software.

• Heavy Duty Truck / Bus Repair Experience
• Certificates, Licenses, Registrations
• Position requires a valid driver's license and the ability to operate motor vehicles. All drivers must maintain a safe driving record.
• Current Commercial Driver's License is preferred but not required.
• Working hours:
  
  The individual may be required to work varied shifts, including evenings, weekends, or extended hours based on the repair shop's operational needs. They may also need to be available for on-call or emergency situations.

• Mobility:
  The individual should be capable of moving around the repair shop, including walking, standing, and potentially bending or kneeling to inspect vehicles or equipment.
• Vision:
  Good eyesight and visual acuity are important for the individual to oversee repairs, inspect components, read technical manuals, and ensure quality control.
• Hearing:
  The individual should have good hearing to communicate effectively with technicians, customers, and vendors, and to be aware of any audible warnings or signals in the repair shop.
• Manual dexterity: A certain level of manual dexterity is required for the individual to handle paperwork, use computer systems, and potentially assist technicians with tasks such as parts ordering or equipment setup.
• Lifting:
  While heavy lifting may not be the primary responsibility of the individual, the ability to occasionally lift and move objects such as tools, equipment, or parts may be necessary.

• Health, Medical, Dental, and Vision Insurance
• 401(k) with company match and retirement planning assistance
• Paid holidays and personal time; vacation based on length of service
• Company-paid short-term disability and life insurance; additional life, hospital stay, critical illness, and other products as needed
• Bereavement services and employment assistance program
• Mental health…