IT Infrastructure Support - Sharonville, OH

POSITION SUMMARY

Infrastructure Support I (Help Desk Support I) is responsible for providing technical support on first level issues submitted by end users.

• Provide support and troubleshooting of Windows workstations, mobile devices and client applications.
• Install, set up and maintain all hardware and peripheral components such as personal computers, monitors, keyboards, phones, and printers.
• Active Directory account setup.
• Create and maintain service tickets for all customer interactions.
• Collect feedback to determine patterns and issues so that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
• Document internal procedures and maintain work instructions.
• Support Microsoft 365 application stack, Email, One Drive, Teams, SharePoint.
• Participate in infrastructure team projects.
• Improve efficiency and effectiveness of help desk activity by analyzing and proposing recommendations.

• IT Support: 2 years (required) or equivalent education.
• Strong troubleshooting skills for PCs.
• Thorough understanding of help‑desk operations, IT best practices, industry trends and customer service.
• Strong communication skills, both written and verbal.
• Ability to learn and support new systems and applications.
• Strong computer troubleshooting.
• Experience in device support (printers, scanners, smart phones, tablets, laptops) and Office 365 administration.
• Ability to articulate technical information to non‑technical audiences.
• Strong interpersonal and organizational skills while working within a team environment.
• Ability to travel: 25%.
• Candidates should live within reasonable daily commute of Sharonville, OH.

• Associate or Bachelor's degree.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status or any other protected status in accordance with applicable federal, state and/or local law and/or regulation.

DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401(k) with company match, paid holidays, vacation time and income protection plans.