Configuration Specialist

About DMI

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.

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We are seeking a Configuration Specialist to lead customer implementations within our Telecom Expense Management (TEM) platform. This customer-facing role is responsible for onboarding new customers, configuring platform settings based on business requirements, and providing end-user training and ongoing support. The ideal candidate will have strong analytical skills, excellent communication abilities, and experience in configuring SaaS solutions.

Duties and Responsibilities:

• Lead customer implementations, configuring the TEM platform to align with customer requirements.
• Work directly with customers to understand their business needs, workflows, and system dependencies.
• Configure and customize the platform to support telecom invoice processing, cost allocation, and reporting needs.
• Provide customer training and onboarding, ensuring users can effectively utilize the platform.
• Develop implementation guides and best practices, documenting customer configurations and workflows.
• Troubleshoot and resolve customer configuration issues in collaboration with internal teams.
• Act as a subject matter expert in platform functionality, guiding customers on best use cases.
• Work cross-functionally with Product, Development, and Support teams to improve platform usability and ensure customer success.
• Monitor and optimize customer configurations for accuracy, compliance, and efficiency.
• Stay up to date on telecom expense management trends and best practices to provide informed recommendations to customers.

Education and Years of

Experience:

• Bachelor’s degree in Information Systems, Business, Telecommunications, or a related field (or equivalent experience).
• 3+ years of experience in SaaS platform implementation, customer success, or telecom expense management.
• Experience configuring enterprise software, financial systems, or workflow automation tools is preferred.
• Familiarity with telecom billing, cost allocation, and IT expense management is a plus.

Required Skills &

Certifications:

• Excellent communication skills, with the ability to engage with customers at all levels.
• Strong analytical and troubleshooting skills, with attention to detail.
• Experience with SQL, data imports, and reporting tools is a plus.
• Ability to translate business needs into system configurations.
• Experience using ticketing and project management tools such as Jira, Service Now, or
• Ability to multitask and manage multiple customer implementations simultaneously.

Additional Requirements:

• Ability to work after hours and weekends to deliver projects on time when necessary.

Citizenship Status

Required:

Must be a U.S. Citizen

Physical Requirements:

• Ability to work in an office environment.
• Ability to sit for long periods of time.
• Ability to utilize a keyboard and mouse.
• Ability to work in front of a computer screen for long periods of time.

Location: Sharonville, OH

• Hybrid; 8 PM – 5 PM EST Monday – Friday

$61,600

$77,000

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

• Do What’s Right
  – We lead with honesty and integrity.
• Own the Outcome
  – We take responsibility and deliver.
• Deliver for Our Customers
  – We are relentless about delivering value.
• Think Bold, Act Smart
  – We innovate with purpose.
• Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

• Convenience/Concierge
  – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development
  – Annual performance reviews,…