Service Coordinator

Join Pro Mach and shine. Whether you’re creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem‑solver, a closer, a futurist—whatever drives you.

At Pro Mach, you’ll be challenged and rewarded as you help improve packaging performance and shape the future of automation. We’ll be proud to have you on the journey.

• Prioritize, schedule, and assign work to Axon’s field service technicians to ensure all customers receive effective, efficient, and superior product support.
• Perform all scheduling through Salesforce Field Service Lightning.
• Correspond directly with customers on service issues and assist LCM Director with resolving customer problems. Coordinate action required from service trips and prepare correspondence on any safety issues discovered.
• Provide support for Service Technical Representatives, including technical information on parts/equipment/machinery operations, customer feedback, and administrative functions such as travel changes, expense reporting, and maintaining on‑site working and travel hours.
• Assist with scheduling service assignments and changes to accommodate customer needs, including booking or changing Service Technical Representatives’ travel arrangements.
• Review all information submitted by service technicians for invoicing to ensure accuracy and make necessary changes. Complete invoicing for service jobs to customers.
• Generate all warranty and warranty exchange orders, follow up on order status and shipment dates/schedules, check exchanged parts before shipment, ensure delivery, gather documentation, and track warranty exchange orders, including contacting customers regarding returns and issuing credits for defective parts.
• Respond to all office e‑mail through Salesforce email to case (includes Service/Part Technical Representatives general e‑mail address).
• Proactively approach customers to schedule Preferred Service Contract maintenance visits and promotional training/evaluation trips to ensure maximum Service Technician utilization and meet contractual obligations.
• Promote, coordinate, and help develop initial and follow‑up training programs for customers— conduct needs assessments, provide cost estimates, schedule sessions, and prepare training materials.
• Actively pursue methods to reduce costs and improve efficiency within the Service Department.
• Coordinate the production and distribution of Aftermarket Service Bulletins.
• Handle “rollover” calls for the Parts Sales Department, providing information on price and part availability.
• Perform additional duties and assignments as directed by management.

• High School degree or GED. 1+ years of Technical School.
• 2+ years of technical support experience, preferably with packaging machinery.
• ERP and Salesforce experience, with Syteline experience preferred.
• Strong technical skills, good organization, and computer literacy (Microsoft Office).
• Excellent written and verbal communication skills.
• Good problem‑solving and independent judgment skills.
• Ability to read and understand complex engineering designs, including wiring schematics.
• Strong interpersonal skills and ability to handle a multitasked role effectively.

As a Pro Mach employee, you receive competitive pay and a comprehensive benefits package that includes medical/dental/vision coverage, life insurance, disability insurance, paid time off, a retirement savings plan with company match, and a wellness program. There is no waiting period for benefits—you are eligible on your first day of employment.

Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E‑Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.