Operations Assistant

The Operations Assistant plays a critical role in maintaining the speed, accuracy, and reliability of day-to-day terminal operations. This position exists to ensure freight flows without disruption, operational data remains accurate in real time, and cross-functional teams are aligned on  a fast-moving logistics environment, even small delays or communication gaps can create downstream inefficiencies. This role directly mitigates those risks by owning load visibility, coordinating with multiple internal and external stakeholders, and ensuring operational systems reflect ground truth.

Success in this role means shipments move predictably, exceptions are identified and escalated early, and the service center operates with precision, accountability, and minimal rework.

What you’ll do1. Drive operational coordination and load visibility

Track outbound loads daily and ensure system updates are accurate and timely

Proactively communicate delays to leadership and cross-functional stakeholders before 11 AMMonitor pickup schedules and investigate loads that have not departed by 10 AMEscalate operational risks and delays to Linehaul and leadership with clear context
2. Execute administrative and documentation workflows

Manage driver documentation, including IC paperwork, plates, IFTA, and compliance materials

Collect and route maintenance records to Safety to ensure compliance standards are met Manifest inbound and outbound freight, ensuring documentation accuracy across systems

File and maintain exception reports and operational records
3. Support delivery execution and customer commitments

Schedule delivery appointments, including direct deliveries and diverts

Coordinate redeliveries and obtain ACR (Additional Charge Request) authorization

Enter ACRs into systems with precision to ensure financial and operational alignment

Partner with brokers to secure rates for non-service point returns
4. Resolve operational exceptions and improve throughput

Trace freight and investigate shipment issues across terminals and agent networks

Coordinate with internal teams and external partners to resolve delivery disruptions

Identify recurring issues and escalate patterns that impact service performance

Support all terminals with system-related and operational inquiries
5. Maintain operational infrastructure and team efficiency

Monitor functionality of printers and administrative equipment within operations

Provide general administrative support including data entry, filing, imaging, and reporting

Preset appointments for inbound freight and linehaul contractors

Contribute to team-based operational goals and continuous improvement efforts

What you bring

High school diploma or GED required; equivalent experience considered1–3 months of relevant administrative or operations experience preferred

Strong written and verbal communication skills with the ability to interact across all levels

Basic computer proficiency; familiarity with AS/400, Microsoft Office, and imaging tools preferred

Foundational math skills and comfort working with weights, distances, and monetary values

Ability to read, interpret, and follow written and verbal instructions

Strong organizational and prioritization skills in a fast-paced environment

Capacity to manage multiple tasks simultaneously with attention to detail

Problem-solving ability in situations with limited standardization

Hazardous Materials Handling certification preferred

Experience in transportation, logistics, or terminal operations is a plus

How you operate

You prioritize accuracy without sacrificing speed

You take ownership of outcomes, not just assigned tasks

You communicate early, clearly, and with purpose

You thrive in structured environments but can adapt when conditions shift

You stay organized and focused under operational pressure

You collaborate effectively across functions to resolve issues quickly

You approach problems with practicality and a solution-first mindset

About Roadrunner We’re not just moving freight; we’re reimagining long-haul shipping. Our Smart Network offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada…