Quality Control, Customer Care Representative – 2nd Shift

Responsibilities

• Managing incoming calls from healthcare clients to place or update delivery orders
• Processing and monitoring routed and on-demand medical deliveries
• Performing Quality Assurance checks to verify timely, accurate, and compliant service
• Working closely with Operations to resolve issues and ensure all client needs are met
• Maintaining accurate documentation and communication across departments

• High School Diploma or GED required
• 1+ year of customer service or dispatch/logistics experience preferred
• Strong multitasking and problem‑solving abilities
• Excellent written and verbal communication skills
• Dependable, professional, and calm under pressure
• Proficient computer skills, especially in Excel
• Flexibility to work some weekends as part of our 24/7 operation

Demonstrates strong customer service and logistics management skills, ensuring timely and compliant medical deliveries while maintaining effective communication and documentation across departments.

• High School Diploma
• GED

• Excel