Office & Operations Manager

ETI Inc. is seeking an experienced, organized, and driven Office & Operations Manager to oversee the administrative and operational functions of our growing heavy equipment dealership.

This is a hands-on management position responsible for keeping our office, service department, inventory, purchasing, invoicing, and daily workflow operating efficiently. The ideal candidate is someone who can take ownership, solve problems, manage people, and keep multiple priorities moving without needing constant direction.

This position has hiring, termination, and employee management responsibilities and will work directly with company ownership and management.

Job Title: Office & Operations Manager
Job Type: Full-Time
Salary: $50,000–$65,000 per year, depending on experience
Schedule: Monday–Friday
Location: ETI Inc.
Reports To: Ownership / Senior Management
Management Responsibilities: Yes
Hiring Authority: Yes
Termination Authority: Yes

ETI Inc. is an equal opportunity employer.

• Oversee the day-to-day administrative and operational activities of the dealership

• Manage office workflow and ensure tasks are completed accurately and on time

• Coordinate communication between management, service, parts, sales, customers, and vendors

• Establish priorities and help keep the entire operation moving efficiently

• Identify operational problems and implement practical solutions

• Develop and improve procedures to increase efficiency and accountability

• Maintain accurate records and documentation

• Assist ownership and management with special projects and business needs

• Manage the daily schedule and workload of the service department

• Coordinate technician workloads and prioritize jobs based on customer needs, deadlines, and available resources

• Schedule incoming equipment, components, and hydraulic cylinders for service

• Monitor work orders from initial intake through completion and invoicing

• Track job progress and follow up on outstanding work

• Coordinate parts and materials needed for service jobs

• Communicate with customers regarding job status, scheduling, and completion

• Identify scheduling conflicts and make adjustments to keep the shop productive

• Help maintain accountability for technician productivity, work orders, and turnaround times

• Work with management to improve shop efficiency and workflow

• Create and process customer invoices

• Receive, review, and enter vendor invoices

• Create vouchers and maintain supporting documentation

• Verify invoices against purchase orders, receiving documents, and work orders

• Assist with accounts payable and accounts receivable

• Identify and resolve invoice discrepancies

• Ensure completed work orders are properly documented and invoiced

• Maintain accurate financial and operational records

• Order parts, supplies, and materials for the dealership and service department

• Create and manage purchase orders

• Communicate with vendors regarding pricing, availability, orders, and backorders

• Receive incoming parts and verify quantities and items against purchase orders

• Monitor outstanding orders and follow up with vendors

• Assist with sourcing parts and finding cost-effective solutions

• Maintain organized purchasing records

• Maintain accurate inventory records within the company's inventory system

• Receive and properly enter incoming inventory

• Monitor inventory levels and identify purchasing needs

• Investigate inventory discrepancies

• Assist with inventory counts and audits

• Ensure parts and materials are properly identified, recorded, and stored

• Help maintain accurate inventory costs and quantities

• Work with management to improve inventory control and reduce obsolete or unnecessary inventory