Service Manager

Gem City Tire is an Ohio-based independent Goodyear Commercial tire dealer with locations in Ohio, Indiana, Illinois, and Kentucky. We are currently seeking an experienced Service Manager for our Sharonville, Ohio, location in the Tire/Transportation Industry.

• Full-time position.
• Monthly performance bonus.
• Experience in the Transportation Industry is a plus.

• Supervises the day-to-day activities of all Service Department employees.
• Customer service is a priority.
• 100% interface with customers.
• Dispatch all fleet work and road calls accordingly.
• Communicate specific work assignments and responsibilities to associates.
• Process repair order paperwork from beginning to invoicing.
• Field incoming customer road calls, take all necessary information.
• Contact customers for approvals and PO numbers as required.
• Reviews and analyzes performance results and takes corrective action when applicable.
• Organizes, trains, and develops all Service Department employees.
• Enforces all company policies, including accident and workers' compensation paperwork.
• Maintain a clean and safe work environment inside and outside of the building.
• Other projects and tasks as assigned by the supervisor.
• Transportation Industry experience is a plus.

• This position requires a High School education or equivalent.
• Strong analytical, problem – solving, and communication skills.
• Working knowledge of Microsoft Word and Excel.
• Excellent people relations skills.
• Minimum 2 years of management experience.
• Prior commercial tire experience is a plus.