ParkerStore Support Specialist

Overview

This role provides customer service for in-store, email, and phone Parker Store customers in Sharonville, OH. Typical schedule is Monday–Friday, 7:30am–5:00pm, full-time hourly position.

• Maintain Parker Stores’ quality standards:
  Safety, Responsiveness, Knowledgeable, Accuracy, and Engaging, across all locations at all times.
• Maintain personal relationships with existing store customers and develop relationships with new customers.
• Identify and fulfill customer product and/or service requirements.
• Fabricate hydraulic, industrial, and pneumatic hose assemblies to fulfill customer needs.
• Safely operate saws, crimpers, and other power tools as needed.
• Coordinate pick-up transactions at the counter, including locating and pulling orders as required.
• Perform computer data entry related to all Parker Store operations.
• Perform accurate cycle counts, order products, transfer products to other locations, receive and stock shelves with inventory.
• Work with the store manager to maintain a professional store showroom appearance, assist in creating new displays, and implement related marketing programs.
• Perform daily/weekly cleaning of the store and bathrooms.
• Open and close the store, in partnership with the manager.
• May serve as on-call for after-hours customer emergencies.
• Drive to deliver and pick up materials as needed.
• Other duties as assigned.

• High School diploma (or equivalent)
• Two to three years of related work experience preferred.
• Excellent interpersonal and telephone skills.
• Ability to communicate clearly, accurately, effectively, and professionally with customers, vendors, and other Triad employees.
• Reads and follows written work instructions.
• Strong mathematical skills: add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Proficiency with tools such as tape measures and micrometers.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to interpret a wide variety of technical instructions in mathematical or diagram form and manage several abstract and concrete variables.
• Excellent attention to detail.
• Must be able to handle products (inventory) up to 50 pounds.
• Willing to work overtime and support after-hour emergency calls during nights and weekends as necessary.
• Accurate keyboarding skills for data entry; knowledge of Microsoft Office and Outlook. Knowledge of Prophet
  21 software and other vendor computer systems is preferred.
• Individuals must be willing to take a Mechanical Aptitude test.