Service Technician-Mobile Diagnostics

SERVICE MOBILE TECHNICIAN

Reports To:

Mobile Service Manager

The Service Mobile Technician is specifically for those service technicians whose primary function is to work from a service mobile unit. The individual requires significant expertise and independent work time. The highest safety standard working on units and driving the vehicles is required for a mobile technician.

Please note that no work will be conducted roadside and the equipment must be in secure and safe environment for our personnel.

The primary function of the service technician is to diagnose and complete repairs on heavy and medium duty trucks. Individual will perform a variety of tasks on heavy-duty trucks, large construction vehicles, buses and tractor trailers. Those tasks include Inspection, diagnosis, maintenance, installation and repair of components, engines, systems related to the heavy duty and medium duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues failures and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Completes assigned repairs and tasks in a timely and safe manner.
• Accurately records time, cause and correction on Repair Orders.
• Test components that may require to drive trucks before and after repairs.
• Participate and completes technical training and professional development.
• Other duties as assigned.

• Continuous Learning – Taking initiative to regularly learn new concepts, technologies and/or methods.
• Decision Making – Analyzing all aspects of a situation to make consistently sound and timely decisions.
• Resiliency – Quickly recovering from adversity.
• Teamwork – Cooperating with others to meet objectives.
• Customer Focus – Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Self Starting – Demonstrating initiative and willingness to begin working.
• Time and Priority Management – Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames.

• Knowledge of basic computer skills and Repair Order Processing Software.
• Certificates, Licenses, Registrations.
• Valid driver’s license and a safe driving record.
• Commercial Driver’s License is preferred but not required.
• Valid medical certificate (FMCSA) required.
• Working hours may include evenings, weekends, on-call or emergency repair shifts outside of normal business hours.

• Interaction – Frequent communication and engagement with others.
• People-Oriented – Building rapport with a wide range of individuals.
• Customer-Oriented – Identification and fulfillment of customer expectations.
• Versatile – Adaptation to various situations with ease.
• Frequent Change – Rapid shifts between tasks.
• Urgency – Decisiveness, quick response, and fast action.
• Persistence – Finishing tasks despite challenges or resistance.
• Following Policy – Adhering to rules, regulations or existing methods.
• Consistent – Predictable performance in repetitive situations.

• Mobility:
  Walking, standing, bending, and potentially working in confined spaces or under vehicles. Ability to climb ladders and bend, twist, squat, reach to perform tasks on truck components.
• Vision:
  Good eyesight and visual acuity.
• Hearing:
  Good hearing to diagnose engine sounds and communicate effectively.
• Manual Dexterity:
  High level of manual dexterity for handling tools, components, and equipment with precision.
• Lifting:
  Ability to lift and move heavy components or tools using proper lifting techniques.
• Minimum lifting capacity: 60–150 lbs unassisted.

• Health and Wellness Benefits – Medical, Dental, Vision, Supplemental products like Short-Term, Long-Term Disability.
• 401(k) program includes company match.
• Retirement Planning Assistance.
• Financial Guidance and Education.
• Paid Time Off – Paid holidays and personal time; vacation based on length of service.
• Life Insurance, Hospital Stay, Critical Illness, other products;
  Bereavement Services and Employment Assistance Program;
  Mental Health Resources.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected class.

Revised:
August 2025