Service Technician

Service Technician

Reports To:

Service Manager

The primary function of the Service Technician is to diagnose and complete repairs on heavy and medium duty trucks, including heavy‑duty trucks, large construction vehicles, buses, and tractor trailers. Tasks include inspection, diagnosis, maintenance, installation, and repair of components, engines, and systems related to these vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures, and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause, and correction on repair orders.
• Test components that may be required to drive trucks before and after repairs.
• Participate and complete technical training and professional development.
• Other duties as assigned.

• Continuous learning – initiative to regularly learn new concepts, technologies, and/or methods.
• Decision making – analyze all aspects of a situation to make sound, timely decisions.
• Resiliency – quickly recover from adversity.
• Teamwork – cooperate with others to meet objectives.
• Customer focus – anticipate, meet, and/or exceed customer needs, wants, and expectations.
• Self‑starting – demonstrate initiative and willingness to begin working.
• Time and priority management – prioritize and complete tasks in order to deliver desired outcomes within allotted time frames.

• Basic computer skills and repair order processing software knowledge.
• Valid driver’s license; must maintain a safe driving record. A current Commercial Driver’s License is preferred.
• Ability to operate motor vehicles and perform varying shift work, including evenings, weekends, and on‑call or emergency repair shifts.
• Ability to work hands‑on in a workshop or service area, including lifting tools and parts up to 150 lbs unassisted and working in confined spaces.
• Good vision, hearing, and manual dexterity.

• Interaction – frequent communication and engagement with others.
• People‑oriented – build rapport with a wide range of individuals.
• Customer‑oriented – identify and fulfill customer expectations.
• Versatile – adapt to various situations with ease.
• Frequent change – shift rapidly between tasks.
• Urgency – demonstrate decisiveness, quick response, and fast action.
• Persistence – finish tasks despite challenges or resistance.
• Following policy – adhere to rules, regulations, or existing methods.
• Consistency – provide predictable performance in repetitive situations.

• Mobility: walk, stand, bend, climb ladders, and work in confined spaces.
• Vision: good eyesight for inspection and technical work.
• Hearing: ability to diagnose engine sounds and communicate.
• Manual dexterity: handle tools and components with precision.
• Lifting: safely lift and move heavy objects; must lift 60–150 lbs unassisted.

• Health and wellness benefits: medical, dental, vision, supplemental products such as short‑term and long‑term disability.
• 401(k) program with company match; retirement planning assistance; financial guidance.
• Paid time off: paid holidays, personal time (vacation based on length of service).
• Life insurance; hospital stay, critical illness; bereavement services; employment assistance program; mental health resources.

Paid training and tools assistance to do the job right.

Palmer Trucks is an Equal Opportunity Employer. All applicants are considered for employment without regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected characteristic. Palmer Trucks is committed to providing reasonable accommodations for individuals with disabilities during any part of the application process. Contact: