Patient Service Representative

Job Description

The Patient Service Representative performs administrative duties that may include registration and scheduling, and works closely with customers in a way that supports the culture of Theda Care. Interacts with providers, team members, and other departments to accurately support daily operations to provide an exceptional customer experience.

Location:

Shawano and Clintonville

Schedule:

Monday - Friday 6:45am - 6:00pm (Variable)

• Interacts and communicates with internal and external customers to enhance the customer experience.
• Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
• Facilitates the flow of patient forms, patient letters, and data per department needs.
• Knows and understands when to expedite, redirect issues and situations to other resources or departments.
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary Theda Care information.

• High School diploma or GED preferred.
• Must be 18 years of age.

Ability to move freely (standing, stooping, walking, bending, pushing, and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance. Job classification is exposed to blood borne pathogens (blood or bodily fluids) while performing job duties.

• Normally works in climate controlled office environment.
• Frequent sitting with movement throughout office space.
• Occasional contact with aggressive and/or combative customers.
• Use of computers throughout the work day. Frequent use of keyboard with repetitive motion of hands, wrists, and fingers.
• This position involves frequent phone communication with patients and staff. All inbound and outbound calls are recorded and monitored for quality assurance, training, and compliance purposes.

Theda Care is an Equal Opportunity Employer. Theda Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, ancestry, color, religion, sex, gender identity, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, or any other basis protected by law.