Patient Service Representative

Theda Care -  - Responsibilities:
Interacts and communicates with internal and external customers to enhance the customer experience.;
Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.;
Schedules patients following established policies and procedures to ensure accuracy.;
Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.;
Facilitates the flow of patient forms, patient letters, and data per department needs.