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Desktop Engineer L1
Job in
Shawano, Shawano County, Wisconsin, 54166, USA
Listed on 2026-06-03
Listing for:
Iron Systems, Inc
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
- Provide basic hardware and software troubleshooting for desktops, laptops, printers, and other peripherals.
- Assist with the setup, deployment, and basic configuration of new Windows machines for incoming staff.
- Assist users with Microsoft 365 applications (Outlook, Word, Excel) and basic Active Directory tasks like password resets.
- Receive, log, and manage user support requests via the IT Service Management (ITSM) ticketing system.
- Perform initial triage to diagnose issues, resolving L1 tickets within standard SLAs.
- Promptly escalate complex issues to L2/L3 technicians or specialized manufacturing IT teams.
- Perform pre-meeting checks and basic setup for conference room hardware (displays, microphones, cameras).
- Provide rapid, hands-on assistance for users experiencing basic connectivity or audio/video issues with Microsoft Teams or similar Windows-based conferencing tools.
- Provide initial response and basic troubleshooting for IT equipment on the manufacturing floor (e.g., Windows-based industrial PCs, barcode scanners, and label printers).
- Verify power, basic connectivity, and standard configurations on shop floor devices before escalating production-critical issues.
- Perform basic physical checks for network connectivity (e.g., verifying patched cables, checking port lights, and tracing network drops).
- Check basic Windows IP configurations (IPconfig, ping tests) to confirm LAN and Wi-Fi connectivity.
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