Technology Services - Support Technician

Job Title

Job Summary:

Maintains hardware and software for all computers and associated peripherals located in the various departments of the County. Maintains computer and peripheral hardware/software inventory and maintenance logs.

-Assist with help desk operations.

-Maintain all County computers, mobile devices, basic network communication equipment, and associated peripherals. Analyze ways of making the computers and associated peripherals more productive and efficient.

-Install, update, troubleshoot and maintain computer operating systems and version upgrades; operating systems include but are not limited to Windows, iOS, Android, etc.

-Install, update, troubleshoot and maintain computers and associated hardware. Hardware includes but is not limited to PCs, laptops, tablets, printers, scanners, etc.

-Install, update, troubleshoot and recommend computer application software. Software includes but is not limited to MS Office, departmental specific applications and other computer client software.

-Provide technical assistance. Duties include ample response to communication hardware, and software questions; create and update procedure manuals digitally with corrective actions. Help train and assist users in computer and peripheral management procedures.

-Assist with the maintenance of public property assets and departmental inventory listing of Technology Services computer equipment.

-Serve as a member of the after-hours on-call team.

-Assist on projects assigned by the Technology Services Director and any other duties as assigned.

-High School Diploma or equivalent.

- Experience with troubleshooting and replacing computer hardware. Ability to install/configure the OS and technology applications.

-Related experience; or any equivalent combination of education and experience.