Customer Success Representative

Job Posting

Important Recruitment Information for this vacancy

Job Posting closes:
July 6th, 2026

Required documents uploaded by:
July 6th, 2026

Kansas Department of Health and Environment:

Our agency is led by Secretary Janet Stanek, who was appointed by Gov. Kelly in Dec 2021. KDHE is comprised of three divisions:
Public Health, Environment, and Health Care Finance (which includes the State's Medicaid program, Kan Care). We are the only agency in the nation to have these three entities under one roof which allows us to take a holistic approach to improving and protecting the health and well-being of all Kansans.

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDHE does not provide sponsor ships for this position.

E-Verify:
Kansas Department of Health and Environment (KDHE) participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. For additional information regarding E-Verify, please . For additional information regarding Immigrant and Employee Rights (IER) please .

http://(Use the "Apply for this Job" box below)./

About the Position

* Who can apply:
Anyone (External).

* Classified/Unclassified Service:
Unclassified

* Full-Time/Part-Time:
Full-Time

* Regular/Temporary:
Regular

* Work Schedule:

Monday-Friday, 8am-5pm (Flexible schedules available)

* Eligible to Receive Benefits:
Yes

* Veterans' Preference Eligible:
Yes

* Sponsorship: KDHE does not provide sponsorship for this position.

Compensation:

* Hourly Pay Range: $17.78

* Salary can vary depending upon education, experience, or qualifications.

Employment Benefits

Comprehensive medical, mental, dental, vision, and additional coverage

Sick & Vacation leave

Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

Paid State Holidays (designated by the Governor annually)

Fitness Centers in select locations

Employee discounts with the STAR Program

Retirement and deferred compensation programs

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities

Position Summary:

The position (K0233252)

Is responsible for the intake and accuracy of mailed in applications. Proofreads each received request to ensure proper coding. Responsibility of deciding what documentation is acceptable to properly finish each request. Responsible for deciding if the included funds are correct or if more funds are needed. Decide if all parts of the request are included, if not this position will contact each customer and indicate to the customer what documentation is needed to correctly complete the order.

Will answer Main Telephone Line:
Answer complex telephone calls for the Office of Vital Statistics which are forwarded from the general information telephone system. Ask appropriate questions in order to direct calls to the proper unit and/or person within Vital Statistics. Responds to inquiries concerning requests for certified copies that have been previously made to this office by utilizing the audit trail and interpreting data recorded to determine if a transaction has been received and what action has been taken by this office.

Make the decision to issue replacement copies. Gives detailed instructions for the priority mail services and the use of the credit card billing service. Places calls to applicants to clarify eligibility to receive requested record(s). Determines when it is necessary to advise the applicant of the need to provide additional documentation and what type (additional , legal document, authorization releases, etc.)

in order for this office to release the record. Maintain a detailed knowledge of Vital Statistics state statutes, regulations, rules, procedures, and office policies governing certificate issuance.

Work special projects:
Learn processes for special projects for various units within the Office of Vital Statistics. Perform duties associated with special project independently, requesting assistance as needed.

Use computer to wand the invoice to record mail out information on the Vital…