Service Coordinator​/Dispatcher

Dispatch/Service Department Specialist

The Dispatch/Service Department Specialist works in cooperation and partnership with the entire Service Department Team toward the single purpose of delivering exceptional service to our customers. The D/SDS will address and successfully resolve customer requests, questions, and complaints with the highest degree of professionalism, integrity and respect. The D/SDS will engage with members of the service department team as well as any member of the Temp-Con organization to support our mission of delivering exceptional HVAC and refrigeration sales and service.

The D/SDS will assist and support all facets of day‑to‑day operations of the service department. Salary commiserates with qualifications.

• Ability to dispatch service technicians to service calls and scheduled maintenance visits.
• Strong listening and clarification skills to properly assess and resolve issues in a professional and timely manner.
• Excellent computer skills and experience with MS Office, notably Word, Excel, and Outlook.
• Ability to thrive in a fast‑paced environment where every day is different, attention to detail a must, and taking ownership to follow a task through to completion is just what we do.
• Solid phone skills that have customer feel valued and appreciated.
• Ability to work as a team player, as well as independently with minimal supervision.
• Positive attitude with a can‑do, will‑do, get‑it‑done work ethic.
• Partner with dispatch to improve response time and scheduling efficiencies.
• Modify and maintain customer records, work orders and work performed, as well as invoicing and billing records.

• High School Diploma or equivalent.
• 2+ years in customer service and inbound call handling.
• Excellent verbal and written communication skills.
• Ability to navigate multiple support center operations logistics and software.
• Excellent interpersonal communication skills and abilities.

• Only full‑time employees eligible.

• Dependable -- more reliable than spontaneous.
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction.
• Detail‑oriented -- would rather focus on the details of work than the bigger picture.
• High stress tolerance -- thrives in a high‑pressure environment.

Job Type: Full‑time

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• High school or equivalent (Preferred)

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

• In person

Pay Range: $22.00 - $35.00 per hour depending on experience.