UICC Representative

Job Posting

Agency Information:
Kansas Department of Labor

The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas.

At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadow/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities.

As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you're looking for a challenge that will lead you to the next level of your career, you've found the right place. Come grow with us!

Learn more .gov

About the Position:

* Who can apply:
External, open to all. (Kansas residency requirement at time of hire)

* Classified/Unclassified Service:
Classified

* Full-Time/Part-Time:
Full-Time

* Regular/Temporary:
Regular

* FLSA Status:
Non-exempt

* Work Schedule:

Monday - Friday 8:00a - 4:30p

* Office

Location:

Onsite in Topeka, hybrid or remote

* Mandatory Training Begins:
Monday, July 20, 2026 and typically lasts 3 weeks. Training is onsite in Topeka or remote.

* Eligible to Receive Benefits:
Yes

* Veteran and/or Disability Preference Eligible Yes. See below for description:

PLEASE READ CAREFULLY BEFORE APPLYING

Application Package Due:
Sunday, June 14, 2026
* This includes:

* State of Kansas Employment Application + résumé

* Pre-Screening Assessment via Docu Sign

* Typing Assessment Please upload a screenshot of your typing score and percentage of accuracy with the Pre-Screening Assessment via Docu Sign. Typing speed must be a minimum of 40 words per minute (WPM) with a minimum of 90% accuracy to be considered for an interview.

* Math Assessment You may attempt this one time and the first score will be recorded. Please use a calculator and take your time. It is not timed.

* Please note that failure to complete this documentation by the deadline may result in your disqualification from consideration for this position. Questions may be sent to KDOL.human resources

Compensation:

* Competitive Starting Pay:
Begin your journey with us at $16.94 per hour.

* Increases:
Enjoy pay raises to $17.39 per hour at 3 months, $17.79 per hour at 9 months, and $18.26 per hour at 18 months.

* Bilingual, fluent English/Spanish:
Begin your journey with us at $17.79 per hour.

* Bilingual Increases:
Enjoy pay raises to $18.26 per hour at 3 months, $18.70 per hour at 9 months and $19.16 per hour at 18 months.

Employment Benefits:

* First day of employment coverage under the State's comprehensive medical and prescription drug coverage and dental plan.

* Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.

* Retirement and deferred compensation programs

* Sick & Vacation leave

* Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave

* Paid State Holidays (designated by the Governor annually)

* Employee discounts with the STAR Program

* We celebrate employee appreciation and host socializing events

Visit the Employee Benefits page for more information…

Position Summary & Responsibilities: UICC Representative

We are seeking reliable, detail-oriented individuals to join our Unemployment Insurance Contact Center (UICC) team. This role is part of a fast-paced, high-volume inbound call center that provides direct assistance to individuals applying for or receiving unemployment benefits.

In this position, you will speak with claimants by phone throughout the day and play a critical role in helping them understand the unemployment process and access benefits they may be eligible for.

Key

Duties and Responsibilities:

As a UICC Representative, you will be expected to:

* Answer inbound calls from claimants and provide clear, accurate assistance with unemployment…