Title Member Consultant - Float

Position: {"title":"Full-Time Member Consultant - Float"}
JOB SUMMARY This position builds and maintains strong member relationships by providing prompt, reliable, and courteous service when assisting members with deposit-related and consumer-lending products by identifying member needs. ESSENTIAL FUNCTIONS May include any and/or all of the following:
* Actively listen and respond to employee and member inquiries, suggestions, requests, and concerns while providing exceptional service.
* Originate, evaluate, authorize approval, process, and disburse consumer loans within authority.
* Provide in lobby and consumer lending assistance by processing loans and working with members.
* Process transaction requests by credit union members
* Evaluate and decision in lobby account openings including mortgage accounts, balancing service to the member and risk to the credit union.
* Evaluate and decision the closings of accounts or decisioning the reopening of a closed account, balancing service to the member and risk to the credit union.
* Complete and process documentation for IRA deposits, withdrawals, rollovers, and transfers on behalf of the member.
* Analyze and decision waiving of penalties and fees.
* Perform other member service duties including but not limited to: redeeming savings bonds, researching member inquiries, performing notaries, etc.
* Process and print new and replacement cards.
* Counsel members on account management and provide guidance, information and tools as needed i.e. account balancing, spending management, improving credit, etc.
* Have a good working knowledge of our products and services and the benefits they provide to members.
* Offer products and services to members explaining how the recommendation will benefit them.
* Manage and complete actions needed for fraud/identity theft/disputes related to cards, checks, ACH and account takeover. Complete documentation, working with member to determine extent of situation and action steps to take to correct/minimize loss and risk to both the member and the credit union.
* Assist members with questions regarding their mortgage, credit cards and credit resolution issues, etc.
* Complete outbound calling initiatives to increase product and service usage and build stronger relationships with members.
* Rotate between assisting credit union members from the teller line and member consultants desks as directed by manager
* Perform opening and closing duties ensuring all security measures and procedures are adhered to on a daily basis.
* Provide assistance to outside branches and other departments with questions.
* Successfully complete all applicable compliance training and testing.
* Participate in business development activities including community partner relations.
* Assist Spanish-speaking members when applicable.
* Assist in Contact Center as assigned.
* Participate in ongoing training to ensure proper procedures are implemented and followed.
* Assist with approving and evaluating transactions for others and providing overrides.
* Participate on project and teams as assigned.
* Perform other duties and responsibilities as assigned. KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
* Knowledge of: *

Modern office equipment
* Technology and various software programs the Credit Union utilizes to do business with its members
* Credit Union products and services
* Member Service functions, operations, regulations, and procedures to process members requests and answer questions
* Ability to: *

• Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
  * Organize and prioritize in order to meet deadlines
  * Solve practical problems and deal with variables in situations
  * Write routine reports and correspondence and speak effectively before members and employees
  * Skill in: *
• Excellent communication and interpersonal skills to effectively work with members and co-employees
  * Typing and personal computer QUALIFICATIONS Critical Development Experiences:
  Pursue opportunities for professional growth and development through training, education and self-study Successfully complete all applicable compliance training and testing Education and experience…